U.S. airlines eliminating inflight alcohol is as much cost-cutting as it is a coronavirus protection measure. Serving a customer tomato juice isn’t safer than serving that tomato juice with vodka. Eliminating booze in domestic economy, where airlines were charging for it, is another measure – because that eliminates the need for a payment transaction, an interaction between flight attendant and passenger. Still, American Airlines dropped alcohol service in “Main Cabin Extra” extra legroom coach, where it was previously free. Delta eliminated it even in first class as well as their “Comfort+” extra legroom coach seating. When few people were traveling, and there was little competition in service, the bet was this didn’t matter. Of course dropping meals and booze from most flights meant little reason to ‘buy up’ to a bigger seat (especially when Delta,…
Air Canada Tells U.S. Department Of Transportation To Bugger Off Over Refunds
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Marriott Extends Cheapest-Ever Points Purchase Offer Through July 15
Marriott is offering points with the biggest bonus we’ve seen – you are effectively prepaying for stays at a discount.
A 60% bonus on purchased points, that began May 18, was set to end June 30. This has been extended to run through July 15. The best previous deal I’m aware of was a 50% bonus, though of course Marriott points aren’t worth as much as they used to be either. They’re willing to sell you points at a cost per point of $0.0078.
American Airlines Will No Longer Expire Miles For Members Under 21
Delta, JetBlue, Southwest, and United Airlines no longer expire frequent flyer miles. American Airlines expires miles after 18 months of account inactivity. Alaska Airlines expires miles after 24 months of inactivity.
Starting July 1, American AAdvantage will no longer expire miles for accountholders who are less than 21 years old.
Sting Operation: Hotels Not Following Enhanced (Or Any!) Cleaning Procedures
TV reporters checked into a Hyatt, Hilton, and a Trump hotel in New York and left marks on pillows, television remotes, thermostats and other areas of the room with washable sprays and gels that show up under UV light to see whether cleaning procedures are being followed.
They checked back into the same rooms the next day to see whether sheets had been changed and high touch points had been cleaned. Two hotels utterly failed, and one hotel partly failed – enough so that you wouldn’t want to stay there.
Amex Offering Cardholders $50 To Shop At Small Businesses
American Express conjured up a holiday, Small Business Saturday, in a pique of marketing brilliance. They wanted to promote card acceptance with small merchants in a drive to reach parity with Visa and Mastercard, and promote awareness among their own cardmembers that Amex is accepted at small businesses.
American Express has a new small business promotion now – an ‘Amex Offer’ you can add to one personal card that will give you a $5 rebate on up to 10 purchases of $10 or more (total $50) at eligible small businesses.
Marriott Closing San Antonio and Ontario Call Centers
Three months ago Marriott laid off Ambassador customer service staff as part of customer contact center closures, effectively gutting the personalized nature of the Ambassador program – which still requires customers to spend at least $20,000 annually, even with this year’s reduced elite requirements.
Now Marriott has gone a step further and just announced the closure of two call centers.
Flight Delayed 90 Minutes When Activist Glues Himself To The Nose Of The Plane
This is a good reminder that there are people who are thrilled that international travel has grinded to a halt, and that flying is severely depressed amidst the global pandemic.
Dear American Airlines, Masks Don’t Help When Your Employees Won’t Wear Them
My home state of Texas is seeing a surge of cases, including in the Dallas area. But American Airlines flight crew at DFW and Dallas-based ground staff were photographed not wearing masks.
When airline employees don’t wear masks, they’re endangering passengers and scaring them away. That’s bad for business. And when employees don’t wear masks, passengers model them. It’s tough to get passengers to wear masks when pilots don’t.
What Will American Airlines Become When This Is All Over? CEO Says They’re Re-Building From Scratch
A crisis is an opportunity to rethink the business. In normal times there are plenty of good reasons not to take chances, and too many entrenched interests standing in the way. Those are largely swept away. And the old arguments favoring the status quo hold little weight when the status quo is no longer an option.
Parker is right that the pandemic and rebuilding the airline’s routes and traffic from almost zero is an opportunity to re-think the business. Unfortunately he does not articulate here a creative new vision for how American Airlines might do that.