The FAA Reauthorization bill requires travel agents to provide refunds where they are the vendor of record charging the customer – even when they’ve paid the airline and the airline hasn’t given the money back to them (if they ever get the money back).
A Delta Air Lines first class passenger can’t decide to watch on the carrier’s seat back entertainment system, so they keep flipping through the channeles. With. Their Feet.
Sitting in the first class bulkhead, they have one bare foot propped up against the bulkhead wall, and the other foot moves between the wall and swiping left with their toes.
The fire started after an electrical cord was plugged into the Airbus aircraft, causing sparks to ignite near the nose of the plane. Pilots had smelled smoke and initiated the emergency evacuation. Evacuation chutes were deployed, and passengers began exiting the aircraft. Video showed some passengers walking on the wing to exit the aircraft. Some passengers were able to deplane via the jet bridge before the evacuation was fully underway. No serious injuries were reported.
Flight attendants working for US-based airlines are required to be trained in CPR and in use of the automatic external defibrillator. The FAA requires simulated AED practice scenarios. And flight attendants are trained to do this even if no onboard medical personnel are available.
Under new DOT requirements, airlines and ticket agents will have to fully disclose all fees for baggage, changes, and cancellations upfront at first instance of displaying itineraries and fares. Airlines will also have to automatically and promptly refund passengers in cash or their original payment method when services like checked baggage and Wi-Fi are not delivered as promised.
Alaska Airlines is buying Hawaiian Airlines, unless the government stops them. They’re paying more than three times the Hawaiian share price at the time the deal was announced, and the real question is… why? This is a great deal for Hawaiian’s shareholders. Hawaiian Airlines frequent flyers will get more valuable miles out of the deal. There will probably be some reduction in seats flying between the Hawaiian islands, but that’s happening anyway as Southwest Airlines pulls back. Southwest saturated the market. Alaska is picking up planes, pilots, and experience flying to Asia Pacific destinations which the Seattle-based carrier has never done before. It doesn’t do any long haul flying. There just isn’t that much else for Alaska in the deal. A Honolulu hub that has no moat. Mainland – Hawaii flying is highly competitive, with…
Driving down owner cost, and net financial proposition of participating in the program, helps keep IHG competitive in attracting and retaining properties. However if they’ll be retaining more money out of points sales there are only a few scenarios for what actually happens.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
For some, business travel is sad and lonely. The business day ends and they retreat to their room. Maybe they order some Uber Eats. They order the same chain food, eating it alone, no matter where they are in the world.
Other people get out and experience the cities they visit. Sometimes those experiences get tawdry.
A passenger flying United Airlines from San Francisco to Newark watched a woman in coach use what they say is fake military status to get free food.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
