Even by my standards Mexican low cost carrier Volaris has extreme chutzpah. Back in February they entered into a 12-month agreement to receive subsidies and fly twice-weekly between Albuquerque, New Mexico and Chihuahua, Mexico.
They started selling the flight. However last week the airline told the cities that unless they coughed up an additional $32,000 per roundtrip the service was off.
I’ve written about how badly American’s operation is performing this summer so it’s only fair to note that while they’re still suffering, the fifth week of the summer schedule was slightly improved.
American Airlines didn’t meet their (very modest) operational goals, but they hit higher marks than in weeks three or four. In sharing this news with employees American recognized an Airport Customer Service instructor for “going the extra mile for our customers this peak travel season” during irregular operations.
The introduction of a new top Diamond tier doesn’t take anything away from existing Platinums (like club lounge access). Most hotel chains don’t offer confirmed suite upgrades, but Accor is driving towards this unique benefit.
Alaska Airlines offers a 20 minute bag guarantee but you only get miles if your bag is late, not if it’s destroyed.
One enterprising Alaska baggage handler decided to exploit this loophole today — just tossing bags out the side of an aircraft onto the tarmac in San Diego.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Last week I ate the worst lobster roll I’ve ever had in my life. This shouldn’t surprise anyone – least of which me – because I ate it in an airport.
Let’s back up a bit. I flew to Boston, and it took around 14 hours because American Airlines….
Effective August 14 Singapore Airlines is imposing new rules on waitlisting for awards. They want you to be pay attention to now being able to manage wait list requests online and receiving proactive updates on your requests from the airline.
However there’s only one change that matters,
Imagine this: you’re packing for a trip to the United States. You’re making a list so you don’t forget anything. You get out your suitcases and start to load things in them. What’s the one thing you can’t live without on your trip, that you can’t buy once you hit Chicago?
Two months ago Alitalia, the Italian flag carrier surviving on government subsidies, launched new service between Washington Dulles and Rome.
Their marketing budget must not have any money in it for good writing or taste to support this flight.
UberEATS, the service that delivers food from restaurants, already delivers food from restaurants that don’t exist. Now they’re testing a new service that lets you order food through their app and then eat it at the restaurant. So far the concept of using Uber to eat in a restaurant is being tested in Austin, Dallas, Tucson, and San Diego.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
