One Brave American Airlines Employee Just Told Management How to Fix the Airline

delta plane
Apr 15 2018

There was a time that Delta was an also-ran. American Airlines was the leader in the industry, the brightest minds started at American and learned their craft and then went on to run other airlines. Even a mere decade ago it seemed United did its best to copy American, at least with frequent flyer promotions.

Now the unquestioned leader in the US airline industry is Delta. They’re the most profitable and delivering better operational reliability than their largest counterparts. And everyone just assumes they’re smarter.

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One Politician is on a Quest to Change What You Call Dallas

joel burns
Apr 15 2018

There’s a famous story about Mayor Fiorello La Guardia of New York flying TWA to Newark and refusing to get off — because his ticket said New York. He insisted they fly the plane to Floyd Bennett Field in Brooklyn where he then gave a press conference urging support for a commercial airport in New York.

I have one blog commenter who consistently complains when I refer to Dallas Fort-Worth airport as ‘Dallas’. He’s not the only one who doesn’t like it.

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LAX Finally Getting an American Express Centurion Lounge!

bradley international
Apr 14 2018

Way back in November 2015 I suggested that an American Express Centurion lounge would be coming to LAX. All signs were it was about to happen. And then just a few days later the airport told employees in their newsletter that a Centurion Lounge was coming “to the south side terminals (between terminals 6 & 7).”

Two and a half years later the airport is finally ready to move forward — with space no one else wanted in the Tom Bradley terminal.

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Airlines Starting to Avoid Russian Airspace After Syrian Bombings

map of ocean
Apr 14 2018

With tensions running high is appears that several US airline commercial flights are already avoiding Russian airspace.

Today’s American Airlines Dallas – Beijing flight AA263 routed out to Los Angeles and made a stop before being scheduled to continue to China. American Airlines AA125 from Dallas to Hong Kong diverted to Los Angeles as well. So did American Airlines AA187 from Chicago to Beijing.

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Despacito Qik Prevents American Airlines Agents from Helping Customers

register
Apr 14 2018

A veteran gate agent in Miami asked American Airlines CEO Doug Parker at last week’s employee town hall about the user interface Qik that she’s required to use — instead of working directly in Sabre like she used to — and she calls it “a Pinto car… it does not perform to the standard we’re used to. Qik is not efficient” and she says in Miami they call it “despacito Qik.”

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