Google’s Head of Home and Nest Product Planning called out American Airlines lavatories not because they’re too small for baby changing, but because their baby changing sign is sexist.
I’ve used miles to travel the world in a way I never would have expected to be able to. I’ve had some amazing experiences, and done it very comfortably, for a fraction of what it would have cost to purchase these same experiences. I’m humbled and grateful for the opportunities that miles and points have afforded me.
Personal finance guru Dave Ramsey though says it’s all a con.
A lot of members are frustrated with Marriott — for botching the Starwood integration, for failing to deliver on the benefits they promised, and for generally unhelpful customer service. I argued that doesn’t make Hilton better, that Marriott disappoints but shouldn’t surprise — they are the largest and still offer better elite benefits, why would you think they’d be better?
I learned several things making the argument and listening to reader comments and commentary from other blogs.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Singapore Airlines makes business and first class award seats available mostly to their own KrisFlyer members. It is very rare to be able to book these seats with miles in partner programs like United MileagePlus or Air Canada Aeroplan. Right now though you can book Singapore Suites on at least one route using partner miles!
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I can’t even imagine though what was going through this parent’s mind as they let their child draw on the tray tables of a Lufthansa narrowbody, and even helped the kid to do it. This may be the worst inflight parenting I’ve seen.
ahmaul Allen works the ramp in Toronto for American Airlines. He’s been there for three years, but a passenger just made him famous.
On Sunday he saw a baby on a plane and tried to entertain her. A passenger caught the scene on video, posted it to Instagram, and it’s been shared to several social media sites since — and has been viewed a million times. Just keep watching and wait for it.
Yesterday Mark Ostermann wrote that Marriott travel packages can no longer be cancelled for a partial points refund.
I wanted to find out whether that was an(other) unannounced negative change or a(nother) case of wrong information from Marriott customer service. It turns out it was bad information from a customer service representative.
Five years ago Alaska Airlines shared that 84% of redemptions were for flights on their own aircraft, that American Airlines was by and large the second biggest carrier members redeemed for travel on, and non-U.S. airlines accounted for just 3.5% of redemptions.
Alaska shares how much members flew, how many members are being added, and where redemptions took place in 2018. Great data for anyone interested in loyalty!
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
