American highlights a $3 billion investment in products and services. However poor service from the airline’s front line can undermine all the rest of the investment.
A great example of this comes from June 4th’s American Airlines flight AA192 from Hong Kong to Los Angeles. A business class passenger reportedly voluntarily offloaded himself because his experience with a flight attendant onboard prior to departure was so bad.
Midwest Airlines, Frontier, and AirTran all tried to hub in Milwaukee. Today, no one does. There are some cities that have been tried and don’t quite work as hubs. America West used to hub in Columbus, for instance.
Old airline brands never seem to die. There’s another attempt to bring back Eastern Airlines. An airline using the People Express name operated again for a few months in 2014. And Pan Am is a name that just won’t go away.
Paul Jacobson, Delta’s Executive Vice President & Chief Financial Officer presented at today’s Deutsche Bank 2018 Global Industrials and Materials Summit.
He laid the airline’s improvement in Net Promoter Score (willingness of its customers to recommend) with growth in its revenue premium — how much extra customers are willing to pay to fly Delta over its competitors.
Passengers on a delayed Spirit Airlines flight departing Chicago O’Hare last month — sitting on the ground with inoperative air conditioning, presumably no working auxiliary power unit, “babies are crying, everyone is moody” — were treated to a flight attendant dropping some serious life advice.
He asks passengers to share their codine, lithium, quaaludes, and other drugs with their seat opponent — but if it’s a child sitting next to them “do a moral inventory, or just do like my mom used to, she broke it in half and gave it to me.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
When entering the U.S. you need to answer customers questions correctly. If you have any food with you, say so, because if you’re chosen for secondary screening and caught you could be fined — and lose Global Entry privileges if you have them. I’ve warned readers about this before, it’s one of the ways people are losing Global Entry.
Six weeks ago I wrote about Crystal Tadlock taking an apple handed out as a snack on her Delta flight and sticking it in her carry on bag. She figured she’d eat it on her connecting flight to Denver.
Credit card company acquisition offers are expensive. While with co-branded products it’s not always the bank buying the entire bucket of miles they’re offering you — acquiring new customers can be profitable over time both for the bank but also for the airline or hotel — this up front cost only gets paid back when customers use their new cards, keep them, and continue spending over time.
There’s a simple solution to browse the web privately, to access internet sites through China’s Great Firewall, and it’s cheaper than using a paid VPN (because it’s free) and faster than using a free VPN.
It’s a web browser that builds in the functionality of a VPN. That way you can privately access content from anywhere in the world. You’re accessing their servers and their servers are calling the sites you want and delivering them to you.
Loews hotels is shutting down their loyalty program December 6. The Loews chain is comprised of 24 hotels in the U.S. and Canada. They say that “YouFirst isn’t enticing or relevant” and that set benefits don’t meet guest needs and they’ll continue to recognize their best guests without a formal program.
This is hardly the first hotel chain to shut down its loyalty program. Holiday Inn launched the first hotel loyalty program at the start of 1983 and called it Priority Club.
Airlines do not intentionally dump lavatory waste inflight. I do not know of any commercial aircraft that gives pilots a control mechanism to do so.
On average once a year there’s a documented instance of ‘blue ice’ — airplane lavatory waste material that leaks from the aircraft. It’s named from the blue disinfectant often used in lavatory waste systems.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
