Jun
23
2018
If there was ever any doubt about whether Hilton Honors had become a full revenue-based program, this should help disabuse that.
The Curious Case of Extra Points Charges For 2 Guests on Hilton Award Nights
New: Expiring Points After Just 6 Months of Inactivity and Bad Thing to Do To Your Pilot
Jun
23
2018
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United Handing Out Gift Cards and Miles at the Gate to Promote Credit Card Awareness
Jun
23
2018
I’m a big fan of creative and even guerrilla marketing efforts, especially when it’s travel companies getting attention by giving away value to their customers.
Last year Barclays and Mastercard promoted the American Airlines card with in-airport cooking and golf demonstrations with giveaways for cardmembers. United is doing something bigger.
15 Year Old Dyslexic Girl Comes to the Aid of Distressed Deaf and Blind Passenger
Jun
23
2018
Sometimes people can be wonderful even in the midst of air travel. And small kindnesses can make all the difference to the people we touch.
Deal of the Year Through This Weekend Only 90,000 Points for $300 (1/3 of a Cent Per Point!)
Jun
23
2018
You can earn 90,000 Avios for under $300. Iberia is giving out 9,000 Avios per trip for up to 10 trips. That’s amazing considering there’s no minimum fare involved. Iberia is honoring this deal and in practice you won’t even need to take the flights.
More importantly this deal scales. Have a family of 7 or lots of friends? You could earn 630,000 points for ~ $2000.
Starbucks Revamping Rewards Program and Airline Promises to Honor Mistake Fares
Jun
22
2018
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Man Has Airline Status Yanked for Refunding Tickets After Using Airport Lounges. Now He’s Suing
Jun
22
2018
An Air Canada Super Elite who takes over 150 flights a year says his business travel plans change often. Air Canada says he books refundable tickets, uses their lounges, and then cancels his tickets on days he never intends to fly at all.
If you’re near the airport and have lounge access you may think it’s just a free pub with bar snacks. But Air Canada and this frequent flyer are now locked in a legal battle that would never even exist in the United States.
How One Head of Loyalty Helps Customers Every Day
Jun
22
2018
Long-time Southwest Airlines CEO Herb Kelleher used to say they were in the customer service business “we just happened to fly airplanes.” Jeff Bezos talks about the importance of focusing on your customers, not on your competitors.
Those are two principles I think about in the me-too US airline world. And principles I thought of when I saw Mark Ross-Smith share on Facebook how he interacts with customers.
Air Conditioned Planes in High Humidity Can Cause This to Happen
Jun
21
2018
Air Asia flight 5583 from Kolkata to Bagdogra — a 277 mile flight — was 4.5 hours for mechanical reasons. After 90 minutes passengers were asked to get off the aircraft. It was pouring down rain and people didn’t want to leave.
Air conditioning on board aircraft will mist in highly humid conditions. Passengers contend that the captain turned up the air conditioning in order to smoke them out since they didn’t want to leave.
Are Meals More Important than Wifi? and Southwest Systemwide Double Points
Jun
21
2018
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
