Just last week Delta told investors that their operation was so good only weather could snarl it. I suggested this was hubris along the lines of American’s Doug Parker claiming his airline would never lose money again — and I suggested that the Atlanta-based airline, known for IT meltdowns, had better hope as well that “all of their pilots stay happy” because pilots can bring down any airline.
Today Delta was scheduled to fly its last-ever Boeing 747 departure from the U.S., Detroit to Seoul. And one of the plane’s four pilots didn’t show so Delta had to cancel the flight.