At a Crew News update last week a Dallas-based flight attendant asked American Airlines CEO Doug Parker about seat back entertainment. She said she’s noticed that most passengers really appreciate inflight entertainment “with the TV’s” and she wanted to understand why American wouldn’t install seat back tv’s going forward?
She says that passengers “don’t even remember their headphones” yet alone their own entertainment devices. Customers prefer it, flight attendants prefer it, why wouldn’t they offer it? (“Why are we going in that direction if we’re Going for Great?”)