With recent changes to Citi Prestige it has seemed like Citibank has given up. And in the face of Chase’s success with the Sapphire Reserve product and increased investment in the Platinum Card by American Express, it turns out they have — at least according to the bank’s CFO.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Ultimately this move is good for IHG Rewards Club members (more redemption options), not good for Kimpton Karma Rewards members (sanitization of what’s unique about their recognition program). It’s difficult to get too worked up over it though since we’ve know this was coming.
We’ve had 3 years to go through all the various stages of grief. So it’s time for acceptance.
In the spring the US banned laptops from passenger cabins on US-bound flights from several airports,
requiring that electronics with lithium ion batteries be checked as baggage instead. They did this even though it was widely acknowledged to be dangerous.
Now the U.S. wants a new electronics ban — this time forbidding large electronics from being checked as luggage.
I had an opportunity to see the brand new American Express Centurion lounge Philadelphia last night and try the food since I was invited to the pre-opening party there.
The American Express Centurion Lounge Philadelphia is located in Terminal A-West near Gate A14.
Delta claims to earn a revenue premium over its competitors, arguing customers will pay more to fly Delta. And stock markets seem to prefer airlines that treat their customers well.
It’s clear what kind of bet they’re making. They’ll experiment and try to find the things that will cause customers to prefer Delta overall and pay more to fly their product than competitors.
I think that Scott Kirby destroys customer experience. Any investment that can’t be proven on a spreadsheet doesn’t get made or at a minimum is given short shrift in consideration.
But no one is more interesting to listen to on earnings calls. He’s generally more candid than other executives, and extremely thoughtful.
Southwest is battling Alaska/Virgin America for California supremacy and this is a huge tactic to lock in customers.
When David Dao was dragged off of a United Express flight in April, everything that could possibly have gone wrong did.
The Chicago’s Office of Inspector General has finally concluded that officers responded with excessive force and lied about the incident.
One of my all-time favorite YouTube videos is about the Diamond elite guest checking into the wrong hotel, demanding the best suite available, and space for his giraffe.
In proof that life inevitably meets satire, a woman checked into a hotel in Georgetown, Kentucky… with a horse.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
