What’s Missing From the Plan to Fix JFK Airport and a New Customer Service Strategy that Worked

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. The real constraint at JFK isn’t runways it’s ATC. JFK has roughly the same runway configuration as SFO. SFO on any normal day uses all four on their runways. By contrast at JFK the best they will do right now is 3 runways. So unless and until that changes adding another runway isn’t going to help.

    But the above is only the tip of the iceberg when it comes to JFK ATC’s level of incompetence.

  2. “And by the way the $10 billion won’t buy decent public transit to the airport either”

    Before that clown Ghouliani decided his buds needed a sweet AirTrain contract you could get seamlessly from Manhattan via JFK Express subway train to JFK, where you transferred to a free shuttle bus. Nope, that was just too efficient so it had to be destroyed.

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