The idea of compensating customers onboard is hardly new. You can contact customer relations after a flight, you can even get a proactive email from an airline after a flight, but the immediacy of onboard compensation can quell problems while you’re still stuck in a metal tube and frustrated.
American Airlines is rolling out this capability next month, loading iSolve software onto flight attendant tablets.
American Airlines status challenges cost money to sign up for and include a minimum spend requirement although the airline also occasionally will directly status match a United or Delta top tier elite member.
In a rare instance of Delta following American (although to be fair Delta was first with minimum spend for elite status) their elite status challenge program requires minimum spend not just minimum travel. And there’s on other change as well.
IHG folded Kimpton and its Karma Rewards program into IHG Rewards Club. In the process they sanitized the benefits offered to elites, although they’re maintaining Kimpton’s top ‘Inner Circle’ level as an invitation-only program similar to Intercontinental properties and Royal Ambassador, with no public criteria for how members will earn it.
The upside to all of this is supposed to be for IHG Rewards Club members generally, more nice and interesting properties to use there points at. And that is now live on the IHG website.
There are a number of minor service changes that EVA Air is making. But the fact that they’re paying attention to the minor details like this is part of what makes them a quality carrier. They offer one of the better business class products in the world, and good service throughout the cabin.
There’s new pajamas and even menu covers in business class, new bedding in premium economy, and even gourmet snacks in coach on Hong Kong flights.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Tripp and Tyler have a new ‘in real life’ video, along the lines of email in real life (4.2 million views) and every meeting ever (1.2 million views).
The conceit is that passengers are all in an SUV driving but the experience is portrayed just like a flight.
In early November Crown Prince Mohammed bin Salman of Saudi Arabia moved to consolidate power, arresting senior princes, the wealthy, and former government leaders under the banner of a new anti-corruption campaign.
The high profile prisoners were held inside the Ritz-Carlton Riyadh. All guests on property were unilaterally kicked out, reservations dishonored. But guests will apparently be welcomed back for Valentine’s Day.
Hotel Best Rate Guarantees are mostly vaporware. Hotel chains want you to book directly through them because it costs them less to make a reservation themselves than it does to pay a commission to Expedia or other online travel sites (or travel agents). So they want you to believe you’ll get the best rate booking direct.
Best rate gurantees are largely a marketing claim rather than a promise, and they generally contain so much fine print and so many hoops as to be meaningless (on purpose).
Rapper Rich the Kid touched down on an American Airlines flight at LAX on Tuesday and got up to use the lavatory while the plane taxied to the gate. A flight attendant told him to sit down. His road manager got into an argument with the flight attendant threatening to cut their head off.
That’s what it takes for American Airlines to deny charges of racial discrimination, it seems.
You choose to fly British Airways business class when they have the best non-stop schedule to Heathrow and that’s where you need to go, or for connecting destinations when they’re the cheapest.
While they were a leader in introducing fully flat business class seating, today they offer one of the worst flat business class products in the industry. Their Boeing 777s, for instance, are so dense they seat eight-across.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
