Here’s What’s Going on With Plastiq Visa Bill Payments and Cash Advances and How to Avoid the Problem

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Oct 22 2016

Plastiq is a great way to turn bills you have to pay (even rent or mortgage) into miles, albeit for a fee. Right now there’s a promotion with discount rates for paying rent or mortgage with a MasterCard or American Express.

This week there was a bit of a stir when bill payment service Plastiq — which charges your credit card and mails checks for you — started warning customers that Visa may classify charges with them as a cash advance.

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Delta Opens a New Club Today in Seattle and It’s GORGEOUS

Oct 21 2016

Delta opened their new SkyClub in Seattle minutes ago. I couldn’t make it to the preview event yesterday (believe me, I was shocked to be invited to a Delta event!) but I asked for photos and the lounge’s food menu. And I’m really impressed.

The club is near gate A1 at the intersection of the A and B concourses. This is one of Delta’s largest clubs at 21,000 square feet and with seating for over 400. And it’s stunning.

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Airline Employee Investigated for Going Too Far to Please Diamond Elite Member

Oct 20 2016

The basics of loyalty programs are recognize and reward. Earn and burn are the reward part, but the recognition you get — the ‘VIP status’ — for focusing on the goal of staying with a single chain 25 times or 50 nights, or flying an airline 50,000 or 100,000 miles a year gets you treatment orders of magnitude better than the average person walking through the doors or onto the plane.

But there are limits that the marketing sometimes makes it easy to forget. And sometimes employees take elite status too far, also.

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How to Get Upgraded to the Ritz-Carlton Club Level

Oct 20 2016

Ritz-Carlton clubs aren’t like the club lounges you may be used with at major chain hotels. They’ll frequently have up to 5 food presentations daily, and adult beverages throughout the day along with great service to take care of any needs you have during your stay.

You’ll find delicious, substantive food from breakfast to light snacks, afternoon tee, evening Hors d’Oeuvres and desserts. But elite status doesn’t get you in.

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The End of Getting Real Help From AAngels in American Airlines Clubs?

Oct 20 2016

As someone who flies American Airlines regularly, I place a high value on lounge access. It’s the people who keep me going especially during irregular operations, going above and beyond to get me to my destination.

American’s premium services agents, who (among other things) staff the Admirals Clubs, used to work from a command line in the Sabre reservations system but are being transitioned to a graphical overlay that restricts what they’re able to do.

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