Just three years ago, Delta was buying ads that said, “Loyalty Programs Should Be Loyal” … but what does it mean for a loyalty program to be loyal?
Even when a business follows what it thinks it best for its bottom-line, there are things you do and don’t do — that reveal your character.
The union that represents airport police at LAX doesn’t think TSA agents should be allowed to wear badges.
I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Reihan Salam, via Tyler Cowen, says that if you want to improve air travel you should focus on reducing congestion, not building palatial airports. That’s mostly right.
This week Delta announced changes to award pricing but refused to tell us what it would mean for members.
US law used to prohibit federal employees from accumulating miles when traveling for work. The federal government found that this policy did not in fact save any money. And in December 2001 President Bush signed a law that allowed federal workers to accrue miles from their travel.
It’s very difficult for businesses and governments to make use of miles to offset the cost of business travel, especially under a regime where those miles are sitting in employee accounts.
To a 98% approximation, flight attendants don’t actually care if you use the lavatory while the seat belt sign is on. They have to tell you that the seat belt sign is on. They cannot tell you it is ok for you to use the lavatory.
I watch passengers, over and over, asking permission. The flight attendant cannot give you permission. Because what if something bad happened? That’s on them and the airline. But if they advise you that the seat belt sign is on and you go anyway it’s pretty much on you.
Comedy Central’s Key & Peele take on using the lavatory while the seat belt sign is on…
I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A reader asks a great question about signing her son up for a card and using the annual free night he gets from that card herself. It’s against the program’s rules, but you can do it.
And once you understand how, you realize you can earn elite status through others’ stays… and give others the benefits of your elite status.
Here’s how it works. Should you do it?
Premium credit cards offer a dizzying array of benefits you probably didn’t even realize you had — or if you knew at one point, you probably forget when there’s an opportunity to use them.
Break a new electronic device, smash your rental car, run into a merchant who won’t take a return… or the price of something you recently bought drops after you already bought and started using it… there’s something that your credit card company can often do and you get started with a simple phone call.
Was your flight delayed by weather, you didn’t make your connection, and you were stuck paying for a hotel and meals out? Let your credit card company pay you back!
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
