“You Have My Shirt On!” Man Confronts Luggage Thief In Atlanta Airport

by Gary Leff

Mar 28 2023

Jameel Reid flew from Los Angeles to Atlanta and waited for his luggage at baggage claim. Atlanta residents aren’t used to waiting half an hour for bags – Delta offers a 20 minute guarantee – so after 30 minutes he pulled out this phone and tracked the location of the missing bag which he’d left an Apple Airtag in. The bag was already outside the airport.

Two days later he saw his bag’s airtag location returned to the airport, so he went back himself and contacted airport police.

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New Video: Delta Passenger Pops Emergency Slide, Runs Onto Tarmac At LAX

by Gary Leff

Mar 27 2023

A passenger on board Delta Air Lines flight 1714 from Los Angeles to Seattle popped the emergency exit slide and headed down onto the tarmac on Saturday morning, Steven Slater-style. The man was detained by airline staff, and then arrested when law enforcement arrived.

A Delta source shared video of the passenger actually popping the slide and running, and I haven’t seen this anywhere else.

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United’s Flight Attendants Union Wants Crew To Admit When They Provide Poor Service

by Gary Leff

Mar 27 2023

Even before the pandemic United cut flight attendant staffing in business class. They replaced proper plating of meals in the galley by a flight attendant with less attractive pre-plated meals.

The union wants staffing levels restored, and to pressure the airline as part of slow-moving contract negotiations they’re asking flight attendants to report their own poor service.

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American Airlines Reveals Strategy For International Routes From Charlotte, Philadelphia, And LAX

by Gary Leff

Mar 27 2023

American sees itself as having “the best hubs in the business for domestic and international short haul network” in Charlotte, DFW, and Phoenix. They’re working to build New York JFK working with Alaska to build Seattle on the West Coast, according to executives in a recording of comments to employees last week that’s been shared with View From The Wing. However their approach to long haul is different.

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The Single Biggest Problem For Any Credit Card Issuer, And How To Solve It

by Gary Leff

credit cards
Mar 27 2023

Banks are spending billions of dollars to gain access to customers, and to convince those customers to run their spend through the bank’s products. However this strategy is difficult.

It can be a more fruitful strategy to fish for customers in new ponds. And we’ve seen a lot of that. Chase used to see small portfolios and feel they wouldn’t move the needle enough. Now they’re doing DoorDash, Instacart, and Air Canada Aeroplan’s U.S. co-brand.

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