A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines flight attendants have been working towards a new contract since before the pandemic. The union says they’re far apart, and that they have filed for federal mediation. That’s the first step towards a strike.
Airlines publish their schedules nearly a year in advance, but the schedules that they publish are just placeholders. They are selling tickets for flights that are not what they intend to actually fly.
While American Airlines has been selling its summer schedule for 8 months, they only finalized what it would actually be last weekend.
During Senate confirmation hearings for President Biden’s nominee to lead the FAA, Senator Ted Budd (R-NC) asked a rapid fire set of questions that amounted to a knowledge quiz. It was awkward both listening to the questions, as Budd tried to appear as though he’s an expert in the asking, and listening to the answers as Washington knew the answers to exactly zero of them.
And in answering it was clear he didn’t have enough familiarity with the issues to speak about them more generally, even if he didn’t exactly follow the questions.
The reason I shrug my shoulders a bit at the new Kansas City airport terminal is because it’s Kansas City. You go there if you want barbecue that hides the quality of meat and the cooking technique with a thick tomato-based sauce.
If you’re Kansas City and want to be part of the national conversation, you make sure your new airport terminal has… gender-neutral bathrooms.
A Melbourne-based couple traveling on Virgin Australia couldn’t get seats next to each other in business class when they booked. Virgin’s Boeing 737 premium cabin has just two rows up front.
So they took a window seat and an aisle seat on the other side of the aircraft, and tried to switch with another passenger when they boarded.
Airbnb takes a Minority Report approach to pre-crime profiling, banning people from renting who they deem likely to engage in prohibited activities like house parties before they’ve done anything improper.
And, it turns out, they ban people who are associated with people ineligible to rent.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Thursday was a tough day for Southwest Airlines employee culture. Flight attendants picketed the airline, while pilots walked out – again – on an employee rally, though possibly to their own detriment. They missed an incredible performance.
Some airlines just give call priority, others give dedicated agents, and there can be a tradeoff. If dedicated agents are overwhelmed sometimes you just want to get through to someone. During actual high call volume periods an airline might roll over its elite members on hold to the top of the general reservations queue.
Such dynamic call handling makes sense. At American Airlines, though, Platinum Pro members’ calls get priority but will now roll over into general reservations instead of to dedicated elite agents for international bookings according to an internal airline memo.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
