12 Realistic Ways To Make American Airlines Better

by Gary Leff

Mar 29 2023

With their high costs, they need to earn a revenue premium in order to generate a profit, but they’ve been reluctant to make investments that would help to deliver the premium product.

As a frequent customer, with Executive Platinum status for over a decade and even briefly a ConciergeKey member, I’ve observed many of the pain points at the airline – many of which could be improved at low cost, or are bare minimum investments they need to make to remain competitive and continue generating revenue. So in the interests of helping American to deliver both a better and more profitable product, I share 12 realistic ways they can improve the customer experience.

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I Won’t Return To China For A Long Time, And You Should Evaluate Your Risk, Too

by Gary Leff

temple
Mar 29 2023

For the average person the risk is low, but it’s a new area of uncertainty. Congressman James McGovern (D-MA) says “American citizens are too often being detained as de factoo hostages in business disputes or to coerce family members to return to China.”

Maybe you share things to social media from the Falun Gong’s Epoch Times? That alone could create risk.

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United Airlines ‘Problem’ 767 Engine Fire On Takeoff In Houston

by Gary Leff

Mar 29 2023

Every airline has a cursed plane that consistently has more problems than the rest. At United Airlines one of these seems to be Boeing 767-300 registration N641UA.

This aircraft keeps having problems. Just last month the plane diverted to Newark. The same 32-year old aircraft had a gear problem on arrival in Chicago from London and a fuel imbalance reported over the Atlantic that caused a diversion to Iceland. Now it’s an engine fire.

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ANALogic Machines Slow Down Airport Security, Have Worst Name Ever

by Gary Leff

Mar 28 2023

The hope is that by using these machines to allow passengers to leave liquids and electronics in their carry on bags the time per passenger in the regular (non-PreCheck) line will be reduced. Clearly somebody had to make a ton of money restoring our rights to where they were pre-August 2006, but did it really have to be Analogic considering the invasive nature of the TSA to begin with?

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“You Have My Shirt On!” Man Confronts Luggage Thief In Atlanta Airport

by Gary Leff

Mar 28 2023

Jameel Reid flew from Los Angeles to Atlanta and waited for his luggage at baggage claim. Atlanta residents aren’t used to waiting half an hour for bags – Delta offers a 20 minute guarantee – so after 30 minutes he pulled out this phone and tracked the location of the missing bag which he’d left an Apple Airtag in. The bag was already outside the airport.

Two days later he saw his bag’s airtag location returned to the airport, so he went back himself and contacted airport police.

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