Marriott claims a quarter billion members in its Bonvoy program — but that doesn’t mean those guests ever return. A closer look at global hotel loyalty data reveals who’s really winning, and why the biggest programs may have the least loyal customers.
A Marriott Courtyard in Iowa had to be evacuated after a guest suffered a “bad reaction to cocaine,” stripped naked, and ran through the halls spraying fire extinguishers. Police say the man smeared blood across walls, doors, and windows before being restrained and charged with multiple felonies.
Former Delta chief Richard Anderson says U.S. antitrust policy aimed at protecting consumers actually crippled competition. By blocking Continental-Northwest from merging we wound up with fewer airlines. And we may be seeing the same thing play out today.
There was a massive fuel spill at Dallas – Fort Worth while gassing up an American regional jet on Saturday. It was the classic ‘let’s unscrew the pressurized thing and see what happens’ approach.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines is widening the group of agents earning 7% commissions — a costly expansion that raises questions about what went wrong in the third quarter.
A Southwest flyer typed a Facebook post so large everyone around could read it — and one seatmate did more than glance. Now the internet can’t stop sharing their overshared confession.
When my family’s flight was delayed, the airline sent meal vouchers — which most travelers would let expire by the next day. Instead, I found a two-minute way to turn that throwaway credit into reusable Starbucks balance. It’s simple, works with most airlines, and means every delay now funds my caffeine habit long after takeoff.
She shouted at Houston’s superintendent inside a United airport lounge, blaming him for “ruining our schools.” The viral confrontation soon cost her job at the airline.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
