Search Results for "basic economy".
American is investing in the domestic fleet, adding seat power and bigger overhead bins and high speed internet even as they’re cramming in more seats. AAdvantage has been devalued, but so have most of their competitor frequent flyer programs. There are a lot of things that the airline really has going for itself. There are fantastic assets and improvements that shouldn’t be overlooked, and should even be celebrated.
Right now one of biggest social experiments in the history of corporate America is playing out. There is over a billion dollars behind it.
If it works we all win. If it doesn’t investors burn through cash. But I don’t think many people even realize it’s happening. And the results either way have the power to reshape how we think about labor relations in this country (including how we think about unions).
Virgin America offers padded leather recliner chairs in first class with foot rests and 55 inches seat back to seat back. That’s incredibly generous for most domestic routes. American is shrinking their first class from a ‘generous’ 38 inches for their new domestic standard product.
However it’s not competitive on premium cross country routes where American, Delta, United, and jetBlue all offer flat beds in business class.
United CEO Jeff Smisek was ousted in September 2015 with a $37 million golden parachute after he reportedly agreed to pay off a politician in exchange for favorable action from the Port Authority of New York New Jersey which oversees their Newark airport hub.
It turns out he may have done as much as anyone to preserve the Cathay Pacific brand.
American’s policy is vague, but they do not ask flight attendants to enforce seating with a cabin. If there’s an empty seat with more legroom and you move to it, flight attendants aren’t expected to stop you (let alone charge you, the way United might).
American’s CEO Doug Parker says he thought the airline “could live with” not offering seat power on their legacy US Airways aircraft, and that he’s never flown the new Boeing 737 MAX — which reduces seat pitch for customers and shrinks the lavatories.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The idea of compensating customers onboard is hardly new. You can contact customer relations after a flight, you can even get a proactive email from an airline after a flight, but the immediacy of onboard compensation can quell problems while you’re still stuck in a metal tube and frustrated.
American Airlines is rolling out this capability next month, loading iSolve software onto flight attendant tablets.
Americans “skipped as many as 32 million air trips in the year 2016.” Factors cited by consumers about the hassle that makes travel not worth it including ‘unbundling’ (myriad fees) as well as airport hassles, long lines, and other inconveniences they attribute to the airlines.
When you make travel less comfortable you are leaving money on the table from those customers who choose to take fewer trips.
Hyatt has announced today that they’re falling in light with the industry trend. However they’re exempting top tier Globalists and also mid-tier Explorists from this change. In that way they’re more generous than their competitors.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
