basic economy

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Flight Attendants Shamed American to Clean Dirty Air Vents on Planes

by Gary Leff on December 15, 2017

Dec 15 2017

I frequently refer to the legacy US Airways fleet as a ‘basket of deplorables’. We’re four years into the merger and they never added seat power or extra legroom seats to most of the planes. The old tattered first class seats on A321s have gotten new seat covers, but they didn’t even clean the seats themselves from the scuff marks and pen drawings that have accumulated over the years.

That’s just what we can see. Here’s something I hadn’t considered: the air vents on those planes.

Big Singapore Airlines Changes: Paid Seat Assignments, Earn More Miles, New Upgrade Rules

by Gary Leff on December 15, 2017

Dec 15 2017

Singapore Airlines has announced ‘new fare types’ that will go into effect January 20th.

They’re introducing higher award change fees, the elimination of upgrades on the cheapest premium economy and business class fares, and seat selection fees on the cheapest coach tickets. At the same time more economy fares will become upgradeable (at a higher mileage cost) and the cheapest coach fares will earn a lot more miles.

American Will Have Seat Power On The Old US Airways Planes — Eight Years Into The Merger

by Gary Leff on December 10, 2017

Dec 10 2017

American Airlines has offered inflight power to passengers for years, but US Airways didn’t. In fact, after America West acquired US Airways they removed power from the US Airways planes that already had it. The idea was to reduce weight and save fuel.

It’s been four years since the American Airlines – US Airways merger. And in four more years they’ll finish putting power into the old US Airways ‘basket of deplorables’ fleet.

British Airways Shows How Cuts to Quality Destroy an Airline Brand

by Gary Leff on December 9, 2017

Dec 09 2017

British Airways no longer has a positive net promoter score among its own customers. They obliterated their reputation very quickly. And data shows that customers have become more likely to leave British Airways for a low cost carrier.

So rather than making BA more competitive, they’ve given up their competitive edge. There are lessons here for US airlines as well.

American Will Pay Pilots Double to Solve Their Christmas Fiasco

by Gary Leff on December 2, 2017

Dec 02 2017

Yesterday American Airlines announced that they had worked things out with their pilots union and there would be no cancellations at Christmas as a result of failing to schedule people to fly.

The work out is to pay pilots double instead of time and a half.

Four Routes Where You Want to Avoid Flying American Airlines

by Gary Leff on December 1, 2017

Dec 01 2017

there’s now something new to add to the ‘avoid’ list: flights operated by American Airlines’ Boeing 737 MAX 8 aircraft. So far they only have two of these planes. MAXs will be based out of Miami however not exclusively. They’ve ordered a total of 100.

American Wants $371 Extra for a (Middle) Seat Assignment. And That’s Just Dumb.

by Gary Leff on November 27, 2017

Nov 27 2017

I don’t know about you, but I’d just assume take a connecting flight on Southwest. Better yet, take Spirit Airlines non-stop and buy up to ‘the Big Front Seat’ and save a couple hundred bucks compared to that American Airlines middle.

American Airlines Just Surveyed All Its Employees – And Things Are Pretty Bad

by Gary Leff on November 20, 2017

Nov 20 2017

American Airlines surveyed their workforce in a major endeavor called “American Voice.” And it took responses from 59,197 employees or 53% of mainline American to learn what I’ve been saying for some time: more pay doesn’t translate to better service or happier employees.

Family Tried to Sneak Dead Man Through Security and Prison For Passengers Who Clap on Landing

by Gary Leff on November 19, 2017

Nov 19 2017

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

Cool Test: Airline Picks Up Checked Bags From Your Home, Hands You Boarding Pass

by Gary Leff on November 3, 2017

Nov 03 2017

Federal rules notwithstanding the need to check in is a bit of an anachronism. Requiring it of every passenger does let an airline know a few minutes earlier how many people haven’t checked in, therefore losing their seats, and making seats available to accommodate other passengers. But is it really worth imposing the (small) cost on millions of people per day?