Wells Fargo claims Autograph is their “best points card ever.” I’m surprised their lawyers allowed the claim, because it’s so obviously not accurate.
Being nice is in your best interest. I thought of this when I saw the story of a passenger who was trying to make a connecting flight after her inbound aircraft was delayed.
She says she ran to the gate with her baby. Apparently she was traveling with other family members, the flight was about to close and she got into an argument with the gate agent. When she took a photo of the agent’s name tag, the agent instructed her colleague to close the door early. Another passenger arrived, they opened the door back up for that passenger.
A readerr received an email receipt from Hertz even though he hadn’t picked up a rental car from them. It turns out that he made a booking at the Austin airport, but just didn’t use it. Nonetheless Hertz showed him picking up the car, driving 100 miles, and returning it the next evening. They billed him $91.77.
Everything works well when routes don’t get cancelled and schedules don’t change in ways that make connections impossible. But when you are working through one airline to travel on another, things can go wrong. Here’s what to do about it.
A recent award travel horror story shared to Reddit seems like a great opportunity for flagging some of the risks and complexities in travel and how to handle them.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
There are simple reasons why airport restaurants are bad, stemming from high rents, challenges hiring staff, airport security to the varying tastes of consumers who are only choosing the dining spot because it exists near their gate. But there are some new innovations at least making food choice more varied and access faster.
Some of the stories from this group are shocking (though admittedly no less shocking than stories we’ve already heard). Cars that had been reported stolen but were still in Hertz’s possession and being rented, handcuffed in front of their kids, and perhaps most shocking – a Hertz platinum member who was arrested four times.
Air travel connects the world. People fly for a purpose. They’re visiting friends and family, attending to important business, and connecting. Sometimes they connect with each other, through the randomness of seat assignments. And sometimes it’s the little connections with employees along the way, because it’s one human helping out another and taking a moment engage as people.
Seven moments shared to social media with photos or video stood out to me in just twenty four hours, showing that in a single day there’s a lot of good in the air, and on the ground.
Uber’s public relations disasters were myriad five years ago. Drivers hated them. Story after story came out about their hubris, their regulatory problems, and their toxic workplace culture.
They’ve turned around that narrative, but the narrative now is that they’re just no longer a great product. They’re on demand transportation that’s often more expensive than a cab. They’re deliver for cold food that takes too long and now often makes stops between picking up your meal and bringing it to you. And they’re very little else.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
