The State of California is putting loyalty programs on notice that provisions of the California Consumer Privacy Act dealing with ‘financial incentives’ apply to them, and they’re being given 30 days to come into compliance with the law.
Concierge Key is the status that American Airlines gives to its top spending customers and top corporate travel influencers. It became legendary when George Clooney was portrayed as a Concierge Key member on a quest to earn 10 million miles in Up In The Air.
American usually sends chocolates each year to Concierge Key members. This year’s package is better. A reader generously shared photos.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The value of a currency is based on trust – how well it will hold value. So it makes me downgrade how much I value an Alaska mile. Although seeing the direction of award pricing with new partners I’ve begun to do that anyway, since they clearly appear to be on a downward trajectory (as I predicted would be the case as part of joining oneworld), and I tend to expect that as bilateral contracts for award redemption get renegotiated we’ll see more increases even for legacy partners
Nearly 40% of the American Airlines schedule was cancelled on Friday. Thirty percent of its schedule was cancelled on Saturday. And that shouldn’t come as any surprise. Texas experienced a severe ice storm, and American Airlines is headquartered at Dallas – Fort Worth airport.
The problem isn’t just that they couldn’t take off and land on ice Thursday, or through continued challenging conditions on Friday. It’s that the airline doesn’t recover well.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I’ve reached out to Marriott for an explanation of this metaphysical mystery. Two years into the pandemic research scientists are still learning many new things about the way the virus spreads and the effects it has. But Covid-19’s effect on the intersection of points and elite status is uncharted ground.
A reader shares how changes to the AAdvantage program’s elite status-earning drove his behavior in making a major purchase – Super Bowl tickets – and this story perfectly underscores how ‘Loyalty Points’ are changing the game in loyalty marketing and American’s position relative to competitors.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Imagine spending 190,000 miles roundtrip just to fly Alaska Airlines!
The cost of first class awards on Alaska Airlines flights may in some cases be 37% higher on March 1 than they are today and throughout the month of February. So if you redeem Alaska Airlines miles for Alaska Airlines travel in first class, potentially paying more than the lowest published mileage price for the flexibility of choosing your day of travel and preferred flight, you’ll want to do so now. Here’s what concerns me most, though —
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
