Search Results for "ASIA".
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Singapore Airlines has struggled with service to Houston since launching in summer 2008. Initially they operated one-stop from Houston to Moscow Domodedovo Airport to Singapore. In October 2016 that switched to Houston – Manchester, U.K. – Singapore.
Raising more money for airlines by delivering a better product to customers is a better and more sustainable business model in a competitive industry than trying to charge more for the same or lesser product.
I’ve been known to take a trip just for a meal, like when I flew to Barcelona just to have dinner at El Bulli when that was the toughest reservation in the world. It also involved a two hour train ride. Ferran Adria more than lived up to the hype!
But I’m not sure I’d fly to Singapore for the chili crab – though I’d go for the food – and not sure a hop across The Pond makes sense for an authentic British afternoon tea. Corn masa tacos aren’t my number one go-to in Mexico. So here’s what I suggest.
A Frontier Airlines passenger on July 19th’s flight 4401 from Las Vegas to San Francisco was accused of trafficking their own 9 year old daughter. A flight attendant raised the concern, told the captain, who had law enforcement waiting for the flight on arrival.
If you just leave the default as one guest, that works out fine here but not everywhere. If you book for one guest it can be a good idea to at least communicate with the hotel in advance about the actual number of people in your room to avoid surprises at check-in.
Shortly after takeoff, the man refused to stay seated, and began shouting nad screaming. He vaped, and locked himself in the lavatory. He finally came out – and tried to open the aircraft’s emergency exit doors, at both the front and rear of the Airbus A321. He also propositioned a flight attendant for sex.
One reasonable strategy is to just lean into discounted first class buy up offers. Pay for coach, even if you want first. Then wait for an upgrade offer. If you don’t get one, cancel the ticket and as long as you didn’t buy a basic economy fare just use the flight credit to buy the first class seat you wanted. But you’ll often wind up sitting up front for much less.
People have been joining the ‘Mile High Club’ since 1916 when Lawrence Burst Sperry, inventor of the autopilot, took a Curtis C-2 Flying Boat off the coast of Long Island and spent time with a woman whose husband was off in World War I. They crashed the plane into the bay and were rescued – naked – by duck hunters.
What they lack is – in some sense – fixable by a management who sweats the small stuff to deliver an outstanding customer experience and who articulates a vision that aligns employees with a shared goal to deliver on that experience.
There are (13) things that I believe about American Airlines, from customer experience to business strategy, and they help explain both the outsized potential of this airline to be great and the decisions holding them back.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
