air canada

Tag Archives for air canada.

Frequent Flyer Programs Have Lost Their Way—Air Canada’s Dire Warning For Airlines

by Gary Leff

Dec 24 2024

For a currency to continue to be attractive, it needs to deliver value – managers can’t just focus on sales to third parties, they have to focus on the customers who ultimately want the miles. And they want it because of the travel possibilities that it opens up, from redemptions to treatment with the airline. It’s important not to forget that the programs can actually create loyalty to the airline itself and not just to the in-wallet plastic; actually putting butts in seats and at a premium.

Continue Reading »

Air Canada Joins Free Wi-Fi Race: Streaming-Quality Access, With 85% Fleet Covered Starting May

by Gary Leff

Dec 12 2024

Poor quality wifi is something that I avoid when choosing an airline. It costs airlines ticket revenue. While the cost of wifi is part of the cost of travel – airlines that bundle it in with ticket price become more competitive, while charging separately makes little sense when it’s possible to offer it at near-zero marginal cost once installed on the aircraft.

Continue Reading »

Air Canada Flight Attendant Melts Down At Passenger Who Asked for Blanket, Flight Gets Cancelled

by Gary Leff

Jul 28 2024

An Air Canada flight from Casablanca to Montreal was cancelled on Friday after a flight attendant went berserk on a passenger who asked for a blanket. The cabin for flight 73 was cold, and video shows the purser responding aggressively.

The crewmember yells in French and in English, “You will behave or we will get off!” and “I don’t want no bullying against my crew.” She also yells at passengers who were recording her rant. The blanket offender asks for the captain, and the flight attendant refuses.

Continue Reading »

Passengers On An Air Canada Flight Were Stranded For 24 Hours, Now The Airline Is Suing Them

by Gary Leff

air canada plane tarmac
Jun 04 2024

Air Canada delayed a flight from Vancouver to Costa Rica for 24 hours in 2020. It took three years, but the Canadian Transportation Agency – which generally didn’t require the airline to offer refunds to customers even when an airline cancelled their flight during Covid – awarded two passengers who complained $1,000 each.

Six months later, Air Canada still hasn’t paid. Instead, they’re suing the passengers.

Continue Reading »

Navigating the Gray Zone: Air Canada’s Lawsuit and the Future of Award Search Tools

by Gary Leff

Oct 20 2023

Air Canada has sued award search website Seats.Aero in Delaware court for pulling award availability from its website. They claim (1) trademark infringement for use of its marks, and (2) violations of the Computer Fraud and Abuse Act for accessing its systems without authorization.

There may be a real problem for Air Canada here, but their legal claims appear weak – and certainly bad from a public policy standpoint. They have deeper pockets, though, and sometimes that’s enough to prevail.

Continue Reading »