american airlines

Tag Archives for american airlines.

American Airlines Won’t Put Their Full T&C Online, Says DOT Can’t Make Them

by Gary Leff

Sep 25 2020

American’s argument boils down to DOT rules were never updated for the information age so they’re permitted to keep their rules off the website where customers would normally expect to find them. As American puts it, “[t]he tariff public inspection requirements were first adopted by the Civil
Aeronautics Board (“CAB”) in 1965, well before the development of the World Wide Web.”

In other words, American says they haven’t broken any rules because the rules themselves are broken.

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American Airlines Top Executives Have Been Calling Their 50 Best Current Flyers

by Gary Leff

Sep 24 2020

American has been speaking to the customers that are traveling the most now during the pandemic – and it’s not the ‘executive liaison’ callers doing the dialing, it’s the airline’s senior management.

American Airlines President Robert Isom told pilots last week that Chief Revenue Officer Vasu Raja and Chief Customer Officer Alison Taylor thought it would be “neat to find out who it is that’s traveling and still earning elite status throughout the pandemic.” So they “pulled a lit of the top 50 customers and assigned 10 [each]” to various senior executives, including Isom himself who reports that this was the “first time [he] cold called customers in a long time.”

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Four Principles American Airlines Is Using For Adding Widebody Flights This Winter

by Gary Leff

american plane
Sep 23 2020

American Airlines is primarily a domestic airline. They’re smaller internationally than Delta and United. Their focus has been building domestic connections between the middle of the country and also the Sun Belt.

Like all the other major airlines they have a number of planes parked, especially widebody planes that fly internationally. Talking to pilots last week about how they’ll grow their route network again and deploy these widebodies, American’s Senior Vice President and Chief Revenue Officer Vasu Raja offered four principles.

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American And United Will Both Fly Non-Stop To Bangalore, But Their Strategies Are Very Different

by Gary Leff

Sep 23 2020

In mid-February, just as the coronavirus pandemic was gaining steam, American Airlines announced a partnership with Alaska Airlines and plans to serve Seattle – Bangalore, India. It was to be American’s return to India, and the first U.S.-Bangalore non-stop.

The flight’s launch as been delayed to next year, but American Airlines President Robert Isom told his airline’s pilots last week that they’re still committed to it – even though United Airlines has just announced plans to fly San Francisco – Bangalore and will likely pick up most of the non-stop tech corridor business, and they’re planning to launch their flight before American begins its service.

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American Airlines Says Business Travel Has Tripled Off Its Low Base, Led By Midwest Manufacturing

by Gary Leff

airport
Sep 22 2020

According to top American AIrlines executives there’s “a lot more consumer willingness to travel especially in the South and Midwest.” These are “small and medium-sized business[es]” in “cities that are smaller cities, Tulsa or Oklahoma City” rather than “places like New York or San Francisco which were the big meccas of large corporate travel.”

Consulting, financial services and entertainment aren’t traveling. Factory and warehouse businesses are.

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Woman Melts Down When American Airlines Kicks Her Two Year Old Off For Not Wearing A Mask

by Gary Leff

Sep 21 2020

Rachel Starr Davis was fleeing a hurricane in Florida last week, connecting to American Airlines flight 5595 from Charlotte to Manchester, New Hampshire. Before pushback a flight attendant approached her and asked how old her son is.

The two year old boy wouldn’t wear a mask, despite in his mother’s words ‘begging, bribing, pleading’ but he screamed and cried as she “tried to hold him and put the mask on.”

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The American Airlines CEO Took A Southwest Flight Attendant To Dinner To Talk About Race

by Gary Leff

Sep 21 2020

In late May American Airlines CEO Doug Parker had a personal interaction with a Southwest Airlines flight attendant over race that went viral after he flew the airline and was carrying the book White Fragility: Why It’s So Hard For White People To Talk About Racism which had been recommended by a board member months earlier, but that he’d put aside distracted by the coronavirus crisis.

He and his wife continue that conversation.

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A Flight Attendant Served A Passenger Food And Cocktails, Then He Handed Her This Note

by Gary Leff

Sep 15 2020

At the beginning of the month a passenger handed a flight attendant ‘the worst note ever’. It was so bad – calling the crewmember “a glorified MAID” a “mask nazi” who should be “cleaning motel rooms for $2 tips and meth” and that her life is “a waste.” – that American Airlines suspended the customer’s flying privileges.

Now, if two data points are enough to make a trend, you’re going to be hearing a lot about another customer note given to flight attendant Ariel Ladner on board American Airlines from Tampa to Dallas Monday afternoon.

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