Tag Archives for american airlines.
Ultimately basic economy isn’t how American and other airlines will attract more of the travelers that are out there – it is how they will give those travelers less than they used to, in order to charge more money to people that aren’t as price sensitive.
The note a disgruntled passenger passed to an American Airlines flight attendant has gone viral. In the note, the passenger objected to being told their mask had to cover their nose and called the crewmember “a glorified MAID” a “mask nazi” who should be “cleaning motel rooms for $2 tips and meth” and that her life is “a waste.”
American Airlines is surveying some top elites on how they might reorganize systemwide upgrades, the upgrades American’s top elites and million milers receive that can be used to secure a seat in a higher cabin than what you purchase any time after booking. They’re looking at how they might replace at least one of these upgrades with other rewards. Here’s what they seem to be testing, according to reports I’ve seen:
An American Airlines flight attendant received a note from a passenger last this week that may be about the worst thing I’ve ever read. The woman who wrote the note had been asked to wear her mask over her nose.
The passenger apparently complied – but later decided to share what she thought of the flight attendant, who had simply asked her to follow airline policy, which was agreed to as a condition of flying. The note contained words that may haunt this passenger for a very long time.
The American Airlines flight attendants union, Association of Professional Flight Attendants (APFA), is exceptionally weak. They’ve been dysfunctional for years. I’ve written in the past about efforts by the larger Association of Flight Attendants, which is affiliated with the Communications Workers of America and AFL-CIO, to get their nose in under the tent.
Reading through the mid-August minutes of the APFA’s Executive Committee meeting I was initially struck by just three things.
United announced an end to change fees on most domestic tickets. American matched in less than a day, including more destinations. They’re extending change fee waivers on international, basic economy, and award tickets to the end of the year. And they’re letting Basic Economy customers have elite benefits again, too.
After taking over at American Airlines, management spent $12.4 billion buying back stock over a six year period at an average price of $39.76 per share. Now they’re facing over $40 billion in debt and looking for a second government bailout this year.
At an internal Crew News session at the end of last week, a pilot asked the airline’s CEO Doug Parker if the airline is able to claw its way back, whether he’d change the way the airline is run – paying down debt instead of buying stock?
At the end of last week American Airlines told its pilots that based on conversations with the FAA and Administrator Stephen Dickson that they “see the finish line, it’s making good progress” bringing the Boeing 737 MAX into service. Their “targeted timeframe… [is] end of October-ish for the ungrounding to occur” for the aircraft. American intends to fly passengers in commercial service with the MAX starting in the second half of December.
According to Vasu Raja, we can expect more point-to-point leisure routes, changes to the airline’s fee structure, and changes to AAdvantage with business travelers gone. The airline is trying to see itself as “more like a $2 billion startup than a $45 billion airline that lost a lot of stuff.”
Speaking to a group of pilots at the end of last week, a recording of which was reviewed by View From The Wing, American Airlines CEO Doug Parker laid out plans not to cut flights further during the winter this year and to grow the schedule for next year even in advance of passenger demand.
With all of the employees that have taken early retirement, that should mean recalling everyone that’s being furloughed.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
