Tag Archives for american airlines.
This summer American Airlines gained access to 15 new gates in terminal E satellite at Dallas Fort-Worth airport. That’s the biggest change that allowed them to grow from 800 flights a day to 900 flights. They had to make huge changes to their operation to accommodate this growth.
For one day though the airline is going to grow to 1000 departures at Dallas Fort-Worth.
One of the major issues of contention between American Airlines and its mechanics – that has prevented reaching a contract agreement and contributed to the airline’s poor operational performance – is outsourcing. American outsources less work than other U.S. airlines.
However the trend is for high value work to be done in house, and lower value work to be outsourced. That’s a trend that union mechanics aren’t going to be able to escape. Legacy American Airlines mechanics are in their mid-50s on average and are being promised job and base protection, so the fight is really about future workers.
Vice President of Customer Planning Jill Surdek addressed the interiors of their A321T aircraft in an employee question and answer session last week.
Between the poor operational performance American Airlines has suffered this summer, the airline’s cramming more seats into coach and surly service, the carrier’s employees have a frequent need to apologize to customers.
Is American Airlines international first class worth it? There’s no suites with doors. There’s no fine dining compared to peers selling international first class. The benefit surely comes from the service, right?
Alexandria Ocasio-Cortez and 26 other New York-area members of Congress sent a letter to American Airlines CEO Doug Parker and to the heads of the Transport Workers Union and the International Association of Machinists.
American’s mechanics and ramp workers have maintained their separate legacy US Airways and American unions, and they’re negotiating as part of an ‘association’ however each work group has different interests. Negotiations have gone badly. And the New York congressional delegation has waded into this thicket.
Over the weekend I wrote that American will fix some of the problems with its new domestic first class seats. They won’t be making changes to the new coach product.
Here’s how they defend the new coach seats — and why they may spend even more money to put in bad first class seats into planes, before ripping them out and replacing them again.
Short premium cabin flights in Europe usually come with lounge access and a decent meal but don’t give you more legroom. In contrast U.S. airlines sell lounge access separately, give you a bigger seat and a bit more room, but the food is often wretched.
I date the beginning of real cuts to domestic premium cabin meal service to early 2001.
There was a rumor swirling earlier in the year that American Airlines would reverse course and start giving back some space to passengers in coach as well as seat back entertainment screens.
While there’s a report confirming some fixes to American’s new ‘Oasis’ first class, it looks like there’s no reprieve in sight for customers in the main cabin — and the fixes up front may even come at a cost to passengers looking for extra legroom economy.
Most provisions of Canada’s new Air Passenger Protection Regulations went into effect July 15. They lay out new rules that apply to flights to, from, and within Canada – including connecting flights.
One of the rules is that when an airline damages or loses luggage they must refund checked baggage fees they collected. After all, they didn’t provide the service they charged for – prompt transport of luggage from one place to the next, delivering it in the condition it was received (outside of normal wear and tear).
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
