Tag Archives for american airlines.
American Airlines says that they are not responsible when the employees that they’ve selected, trained and put into a position of authority in the cabin abuse that position to create child pornography by filming teenage girls in the lavatory.
American is the best program for earning status beyond simply flying. Its partner award redemptions are among the best. But there’s one area where American AAdvantage lags behind all of its competitors: rewarding customers with lifetime elite status.
A passenger inside an American Airlines plane filmed a baggage handler tossing luggage on the ground. Another member of the crew wasn’t having it. He goes over and starts to lecture her. And while we can’t hear what’s said, he’s clearly letting her know that this is not how to treat customer bags. You can see him pointing out bags strewn about.
I broke the news yesterday that American Airlines would announce Dallas – Brisbane service. They are out with this and other new and restored routes this morning.
American Airlines teased that they’ll be making an announcement of new routes on Thursday. In their video you can see, for instance, New York and Cherry Blossoms. This is obviously the new New York JFK – Tokyo Haneda flight that was approved by the Department of Transportation.
I’m hearing that American Airlines will be announcing Dallas – Fort Worth to Brisbane tomorrow.
American’s plans mean squeezing the cabin for extra inches to stick another row of seats into an aircraft that’s already densely configured. There are only 3 rows at the front of the plane, for instance, that are considered ‘Main Cabin Extra’ extra legroom seats.
The longest American Airlines flight became a biohazard disaster on Monday when lavatories began overflowing with sewage, pouring out into the cabin.
American Airlines flight 293 from Delhi to New York JFK kept flying this way for “10+ hours” of the 17-hour flight after “4 lavatories flooded with sewage.” It appears that crew used Casper blankets to cover up the mess in the aisle. Video shows the refugee camp that the cabin had become, and a photo shows a lavatory sink filled with poo water.
American Airlines is planning to retrofit its Airbus A319 fleet to include more first-class seats, enhancing the premium seating options available to passengers – but, it appears, only on those planes that still have seat back entertainment screens. They’ll be taking those out.
American Airlines is laying off about 8% of customer relations staff, the team that tries to win back unhappy customers, as well as lost baggage staff, and AAdvantage customer service agents. The layoffs, effective March 30.
American Airlines engaged in mass shutdowns of AAdvantage accounts four years ago over customers who used invitations to apply for Citibank credit cards which didn’t say circumvented rules limiting how often one could get a bonus. People lost millions of miles. And there’s a new lawsuit against American Airlines over taking these miles away.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
