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How Doug Parker Sees His Legacy at American Airlines

by Gary Leff on June 27, 2019

Jun 27 2019

This spring American Airlines CEO Doug Parker told employees in Phoenix at a Crew News session that he only sought to merge US Airways with another carrier when it became necessary to survive since United and Continental had merged and Delta and Northwest had merged. He said that doing so was always about how to create an airline that would always be there for employees, and not for himself.

That was in response to an employee who asked Parker about his legacy and how he’d want to be remembered.

How Bad Was American’s Operation Last Week?

by Gary Leff on June 26, 2019

Jun 26 2019

For the week of June 7 – 13, despite a company-wide push for exact on time departures for years and operational changes meant to improve the airline’s reliability they only managed to hit D0 57.8% of the time. That to me is horrible, even if their goal was only 64.2% (‘the soft bigotry of low expectations’).

The airline told employees that the week of June 14 – 20 “was equally as challenging as” the prior week.

How American Airlines Plans to Change Domestic First Class Meal Service

by Gary Leff on June 25, 2019

Jun 25 2019

American Airlines says they are changing their approach to domestic first class meals. Here is what to expect,

American Rolled Out Prepaid Checked Baggage to All 50 States

by Gary Leff on June 24, 2019

Jun 24 2019

This past weekend American Airlines expanded their test of letting customers prepay checked bag fees online in advance (between 4 and 24 hours prior to departure) to all 50 states for domestic itineraries. This should save customer and agent time at the airport, and ultimately save American money.

With Double the Planes Out of Service Each Day, American’s Employees Resort to Gallows Humor

by Gary Leff on June 23, 2019

Jun 23 2019

American Airlines CEO Doug Parker told employees at an internal question and answer session this week that historically they’ve started each day with an average of 35 aircraft out of service, but recently they’ve been starting out with 65 planes out of service thanks as a result of conflict with the carrier’s mechanics.

Later on he talked about how the airline’s operation is taking a toll on airport staff.

An American Airlines Flight Attendant Tells Her CEO What She Thinks of Business Class

by Gary Leff on June 23, 2019

Jun 23 2019

At an employee question and answer session this past week an American Airlines flight attendant asked about customer surveys after a flight. The flight attendant had recently flown business class on both American and on Air France between Santiago and Shanghai.

American Airlines Tips Their Hand on Where They’ll Fly the New Airbus A321XLR

by Gary Leff on June 22, 2019

Jun 22 2019

At this past week’s Crew News employee question and answer session, airline CEO Doug Parker asked Vice President of Network Planning Vasu Raja to weigh in on where they’ll fly the XLR.

American Airlines CEO Says It’s Just Politics That’s Keeping 737 MAX From Flying

by Gary Leff on June 22, 2019

Jun 22 2019

Since the airline needs to put together schedules that their employees will bid to fly in September in early July they may push out the scheduled return of the 737 MAX again soon so they don’t put out “bid schedules that don’t reflect the actual flying we’re going to do.”

As a result, Parker says, “If we’re not much more certain than we are today that..it’s going to be ready on September 4, you may see us push it back another month…sometime early- to mid-July.”

Video Shows Why Passengers Applauded a Diversion to Oklahoma City

by Gary Leff on June 20, 2019

Jun 20 2019

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

The Asterisk in American’s Big Boast About Inflight Wifi