Tag Archives for american.
Under pressure to ‘do something’ the Department of Transportation’s Inspector General is going to audit the FAA’s oversight of American Airlines and Allegiant. This is a change in focus of an existing audit launched at the behest of Democrats in Congress last summer.
It’s a concern, apparently, that the FAA takes a collaborative approach to safety rather than focusing on finding violations it can fine.
Issues around breastfeeding aren’t new. And there’s no reason to dig in when making a mistake, humiliating customers.
If there’s a disagreement, check out and see who is right. Especially for a supervisor. Too many employees just blindly back up other employees.
American Airlines is getting rid of seat back video from its domestic fleet. As part of their “Project Oasis” retrofit even planes that have seat back screens are going to have those removed.
While American claims 90% of customers bring their own devices, so screens are unnecessary, that number can’t possibly be right unless “devices” include “flip phones.” Older travelers and children frequently don’t have their own devices. A family of five probably doesn’t own five tablets.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines Admirals Club have had a hit with their made to order guacamole in the afternoons.
Unfortunately it’s not available at my home airport in Austin but I’ve sampled it all around the system. Here it is in Dallas prior to the renovation of the ‘A’ Club there.
They’ve also rolled out made to order avocado toast in several lounges. Someone must have made a bit bet on avocado futures.
I’m going to go out on a limb and claim that American Airlines has the best business class, though Delta should ultimately overtake it.
American AAdvantage has two banks issuing credit cards to members in the U.S.: Citibank and Barclays. Citibank advertises online, through direct mail, and in American’s club lounges. Barclays advertises in the airport (but not within 100 feet of a club) and on flights.
The Barclays small business card is still new and hasn’t ever offered 50,000 miles before though I imagine after this offer ends we’ll eventually see it back.
Last fall I wrote that American was changing how they wait list mileage upgrades and systemwide upgrades. Companions would begin inheriting their upgrade sponsor’s elite status for upgrade priority effective January 1.
That didn’t happen, the IT wasn’t ready. However it’s now gone into effect.
In American Airlines weekly employee podcast Vasu Raja, Vice President of Planning for the airline, explains Chicago O’Hare as a connecting hub and their decision to cut Beijing flying.
He says they are profitable on “every flight Chicago – West” though presumably here that means domestic. And they’ve tried a number of Chicago international routes – Delhi, Helsinki, Moscow, Frankfurt, Beijing – that they’ve killed.
Yesterday I wrote that American was expected to order new Bombardier CRJ-900 aircraft. These are large regional jets with first class cabins. They did place an order for 15 of these and 15 options.
It turns out at the same time that American is also ordering 15 Embraer E175 76 seat regional jets. That’s on top of the 10 of these planes they ordered in the fall. So American remains committed to two separate fleets of 76 seat regional jets.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
