Tag Archives for andaz.
The main reason I chose this property was the ability through World of Hyatt to confirm a suite upgrade – a 750 square foot Sonoran Suite which has separate bedroom and living room and two separate bathrooms, as well as outdoor sitting areas. That’s perfect for me traveling with my wife, daughter and infant son since my daughter can sleep in a separate room on the fold out couch.
I asked Hyatt about the Andaz Scottsdale providing only complimentary water as their free minibar offering, and charging for other non-alcoholic beverages and for snacks. They told me that the brand is rethinking its minibar offering, and in the meantime “properties can determine what minibar selections are offered on a complimentary basis.”
However they’ve since followed up to clarify that – in fact – it turns out that this flexibility is only meant to apply to “the specific types of non-alcoholic beverages and snacks that reflect their destination” and they are still requiring “items beyond complimentary water.”
Hyatt’s Andaz brand launched 15 years ago, and first gave us the Andaz Liverpool Street in London, the Andaz West Hollywood, and Andaz 5th Avenue in New York. One of the core elements of the brand has been that non-alcoholic beverages and snacks in the room are complimentary. That’s no longer the case.
I’d have been fine with the reservations being cancelled within a few days of bookings, and not several weeks after those reservations have been made. Simply cancelling reservations after this much time without further accommodation is unacceptable. At a minimum offer a discount rate at the hotel for a standard room or suite, or some points by way of apology – and find a way to address costs that customers are actually incurring as a result of the property’s long wait to decide to cancel the bookings.
It seems that what is happening is that the points upgrade rate – 6000 points on top of the rate for an eligible room – is pricing at $39 perhaps instead of $390. And it’s bookable from when the hotel opens in January through the end of Hyatt’s booking window late next year.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
