Tag Archives for award hold.
American Airlines is eliminating the ability to put an award ticket on hold for five days, reducing allowable hold time to just one day.
American Airlines has had technical issues when AAdvantage members put frequent flyer mile award travel on hold, sometimes only holding a reservation for three days instead of the five days promised under their policy. There’s another glitch members are dealing with, and it’s costing them more miles if they don’t pay attention.
Many customers are reporting that when they put an award ticket on hold the flights are stored, but the price quoted doesn’t stick. Here’s one example where a single traveler was asked to pay an additional 122,000 miles:
If you place an award on hold for 5 days, that space will likely cancel out. And American can’t restore the award for you if availability is gone when you notice. The most American can do is find you an alternative, or perhaps open up space on one of their own flights for your travel.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
