Tag Archives for compensation.
United flight 363 from Newark to Honolulu was supposed to be operated by a Boeing 777 on Saturday. The airline swapped the plane for a Boeing 767-300, and that meant fewer business class seats. The airline needed ten volunteers who were willing to downgrade.
These ten passengers each received $10,000 in travel voucher compensation for volunteering, or $100,000 total for the one flight, and they still got to fly in premium economy seats.
In 2015 United launched a new compensation program with staff given discretion on when to distribute the vouchers.
United has tweaked the program several times, and is now testing giving out miles instead of travel vouchers.
Air Canada placed a 71 year old woman and a man half her age into a single hotel room when they both misconnected after a flight delay, even though the two passengers didn’t know each other.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
