Tag Archives for conciergekey.
American Airlines is out with its renewals and new invitations for ConciergeKey status, which American Airlines gives to its top spending customers and top corporate travel influencers. It’s the status that George Clooney had in Up In The Air. They are also out with two options for customers who didn’t make it to get back into the secret club.
American Airlines is sending out challenges for some customers to earn coveted ConciergeKey status. It even comes with trial status for four months, and achievable benchmarks to keep that status – through early 2027.
American is now rolling out buy back offers to AAirpass members. As with the other ConciergeKey buy backs, the offer is made by phone (with follow up email) rather than as an e-mail with online enrollment.
Those who were on the bubble for ConciergeKey renewal got a one-month extension so that their status would last through the end of May, and were told they’d receive a special offer to keep the status. Now they are being contacted with those offers.
Yesterday American Airlines shared the news with customers who would become ConciergeKey members for the next year. AAdvantage members saw the status update in their account – as happens each year, before receiving an email and (for new members at least) receiving a phone call.
Concierge Key is the status that American Airlines gives to its top spending customers and top corporate travel influencers. It became legendary when George Clooney was portrayed as a Concierge Key member on a quest to earn 10 million miles in Up In The Air.
Real estate investment influence and course sales bro Pace Morby, followed by hundreds of thousands on social media, lays out how well-treated he is by American Airlines as a ConciergeKey member. The only thing is, very little of it is true.
One customer who had ConciergeKey status for 10 years with American Airlines lost their status this year – but it’s not the usual story. They were essentially duped out of it by the airline.
Back in the fall Marriott launched its lifetime status website. It features a thank you video from Marriott CEO Anthony Capuano and a couple of appearances from Senior Vice President of Loyalty, David Flueck. And it contains a number of statistics from your account.
The website also lets you order a set of lifetime Platinum (or lifetime Titanium) luggage tags.
Last summer, after more than a decade as an American AAdvantage Executive Platinum member, I was elevated to ‘top secret’ ConciergeKey status. The airline rarely talks about ConciergeKey, meant for their highest-spending customers. I was one of the ‘accidental ConciergeKeys’.
Following the change to my account status, from Executive Platinum to ConciergeKey, I received a welcome email and then a phone call thanking me for my business. I was told to expect a welcome kit in about 3 weeks. In total it took 17 days.
On Friday I received an email that I had a Fedex package coming from “Specialty Print Communications” and that it would arrive by Tuesday. I googled them and saw they did work for American Airlines, so I knew this had to be my ConciergeKey package.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
