Tag Archives for delay compensation.
There aren’t that many places open in the airport anyway these days, so in many cases you aren’t missing much more than what’s on sale at Dunkin’ Donuts or Hudson News. But United wants you to know that under no circumstances will they pay for your donut while they make you wait for your next flight.
One woman reportedly pocketed $423,000 making bookings during bad weather events, choosing flights that had histories of delays. She’d buy the insurance and pocket the payouts. And she scaled this by not just booking her own travel, but booking in the names of family members as well.
An internal United Airlines memo details that the carrier will no longer automatically send out vouchers to passengers on flights that are delayed less than 6 hours.
Airlines often claim an exemption to European delay compensation rules due to “extraordinary circumstances” that couldn’t have been avoided, and there’s much litigation over this most of which having been resolved in favor of the passenger. For instance while strikes and weather can be extraordinary, mechanical issues generally aren’t.
When airlines don’t pay some passengers who have been stiffed have gotten creative, sending bailiffs to airline offices.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
