Tag Archives for delta air lines.
A Delta Air Lines elite passenger received a rare first class upgrade – but 15 minutes later was sent back to coach in order to give their seat up front to a dog instead. The airline told the customer that the dog was a service animal, and there’s “nothing they can do.”
These prices are available for 3 days only, through December 19th. The good news is that Delta Amex cardholders should pay a bit less, since SkyMiles charges a premium to customers who don’t have their card. Awards booked online by cardmembers should cost 15% fewer miles.
This new Taittinger partnership hasn’t been officially announced yet, but it seems to be rolling out, and it’s even being highlighted by the airline in its social. That’s about a $45 retail bottle, which is more than respectable for U.S. airline business class.
A passenger on a delayed Delta flight got himself stuck in the plane’s lavatory shortly after takeoff. He managed to get “locked in there somehow” and couldn’t figure out how to get out. The lock was sticking, several flight attendants couldn’t free him, and finally “one of the pilots..got the job done with a butter knife.”
The airline has gotten very good about merchandising premium seats – and is willing to sell them very cheap, especially as upsells to infrequent flyers. They want to take a few tens of dollars from a once a year customer rather than upgrading a very frequent flyer who spends tens of thousands of dollars. Delta is also most likely to skip processing upgrade lists at the gate of the major airlines.
When a Delta Air Lines flight from San Francisco to Minneapolis was delayed 14 hours, one passenger was left alone as the only customer still trying to travel. Every other customer had been rebooked instead of waiting. So this flyer had the plane all to themselves – like a Delta private jet.
Thanks to leaks from aviation watchdog JonNYC, we’re getting a pretty complete picture of Delta’s plans to totally revamp its onboard business class product next year.
Two flight attendants were removed from Delta’s flight 49 from Amsterdam to New York JFK on Friday after failing a random breathalyzer test. Since the airline normally operates the flight with more than the legal minimum required complement of cabin crew, they opted to fly as normal while offering more limited service.
Delta Air Lines is preparing to revamp their entire approach to business class. That means ‘choose your own adventure’ good, better, and best fare types as well as new bedding, meals and amenities – and a round of training for flight attendants to provide a more elevated service. This is all prompted by plunging net promoter scores for Delta One compared to pre-pandemic levels.
When computers handle the upgrades, there’s less opportunity for discretion, and as long as everyone is classified correctly on the list. But there are still plenty of cases where gate agents don’t follow the upgrade list.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
