A Delta Air Lines elite passenger received a rare first class upgrade – but 15 minutes later was sent back to coach in order to give their seat up front to a dog instead. The airline told the customer that the dog was a service animal, and there’s “nothing they can do.”
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Delta’s ‘Award Sale’ Wants 400,000 Miles For Tokyo Roundtrip—This Isn’t Loyalty, It’s Theft
These prices are available for 3 days only, through December 19th. The good news is that Delta Amex cardholders should pay a bit less, since SkyMiles charges a premium to customers who don’t have their card. Awards booked online by cardmembers should cost 15% fewer miles.
Delta Ditching $4 Wines For $45 Taittinger Champagne: A Bold Move to Win Back Premium Flyers And Luxury Credibility
This new Taittinger partnership hasn’t been officially announced yet, but it seems to be rolling out, and it’s even being highlighted by the airline in its social. That’s about a $45 retail bottle, which is more than respectable for U.S. airline business class.
Delta Pilot Saves Passenger Locked In Lavatory Using Nothing But A Butter Knife
A passenger on a delayed Delta flight got himself stuck in the plane’s lavatory shortly after takeoff. He managed to get “locked in there somehow” and couldn’t figure out how to get out. The lock was sticking, several flight attendants couldn’t free him, and finally “one of the pilots..got the job done with a butter knife.”
Loyal Delta Flyers Watch As First Class Seats Sit Empty: Gate Agents Refuse Last-Minute Upgrades
The airline has gotten very good about merchandising premium seats – and is willing to sell them very cheap, especially as upsells to infrequent flyers. They want to take a few tens of dollars from a once a year customer rather than upgrading a very frequent flyer who spends tens of thousands of dollars. Delta is also most likely to skip processing upgrade lists at the gate of the major airlines.
Stranded 14 Hours, Passenger Gets Their Own Delta Plane: VIP Snacks, Cockpit Visit, And Pilot’s Personal Shout Out
When a Delta Air Lines flight from San Francisco to Minneapolis was delayed 14 hours, one passenger was left alone as the only customer still trying to travel. Every other customer had been rebooked instead of waiting. So this flyer had the plane all to themselves – like a Delta private jet.
Delta’s Complete Business Class Overhaul Revealed: Luxe Upgrades, Mattress Pads, And A Catch Flyers Won’t Love
Thanks to leaks from aviation watchdog JonNYC, we’re getting a pretty complete picture of Delta’s plans to totally revamp its onboard business class product next year.
Two Delta Crew Fail Breathalyzer In Amsterdam, Short-Staffed Flight Still Heads to New York
Two flight attendants were removed from Delta’s flight 49 from Amsterdam to New York JFK on Friday after failing a random breathalyzer test. Since the airline normally operates the flight with more than the legal minimum required complement of cabin crew, they opted to fly as normal while offering more limited service.
Leaked: Delta Overhauling Business Class After Plunging Satisfaction—Stripped Fares, Cuddle Pillows, And Luxe Dining
Delta Air Lines is preparing to revamp their entire approach to business class. That means ‘choose your own adventure’ good, better, and best fare types as well as new bedding, meals and amenities – and a round of training for flight attendants to provide a more elevated service. This is all prompted by plunging net promoter scores for Delta One compared to pre-pandemic levels.
Delta Gate Agent Confesses: ‘I Skip Couples for First Class Upgrades Because It’s Less Hassle’
When computers handle the upgrades, there’s less opportunity for discretion, and as long as everyone is classified correctly on the list. But there are still plenty of cases where gate agents don’t follow the upgrade list.











