Tag Archives for delta air lines.
I don’t think we have enough to really pin the blame here on Delta, but their customer wasn’t safe on their plane and 4,000 SkyMiles is an insult, since the currency is so low value and the number itself is so de minimis. They should do better here.
In 2011 Delta was accused of antisemitism for its partnership with Saudia. Delta argued at the time that it wasn’t really partnering with Saudia – and that it would not do so.
The passenger didn’t even give his ex a 5-star rating in the follow-on survey after the call, he says, because “she didn’t resolve my issue!”
After Transportation Secretary Pete Buttigieg called Ed Bastian, ‘reminding him about his airline’s responsibilities to passengers’, the airline became more reasonable covering costs for stranded passengers. Delta had previously refused to pay for tickets that travelers were stuck buying on other airlines.
However, CEO Bastian has put Buttigieg on blast over this.
Delta opened its first dedicated Delta One business class lounge at New York JFK back in June. Their second one, in Los Angeles, opens October 10th.
Italy is hot. It was a focus of limit summer 2025 Europe additions by American Airlines. And it’s a focus of Delta’s latest route network changes as well.
Delta’s President views SkyMiles as a ‘giveaway program’ rather than something his customers invest in and can expect a return from. So it’s no surprise that Delta can charge more than 4 times as many miles for the same Delta seat that their partners will charge to their own customers. The Vice President running SkyMiles even admits they’re not trying to compete over offering value to customers.
We know that Delta Air Lines plans to add premium seats to their planes and also “unbundle” their premium class fares which means a ‘basic business’ experience unless you pay more than already-expensive business class prices.
They haven’t told us exactly what to expect yet. That’s something we will presumably learn at their Investor Day in November.
Delta Air Lines sent out a memo to prospective employees interviewing for flight attendant jobs. Candidates were told to wear “proper undergarments” to their interview – underwear should not be visible to staff.
Delta Air Lines President Glen Hauenstein spoke at the Morgan Stanley 12th Annual Laguna Conference and shared that they are going to add premium seats to planes.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
