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Delta Air Lines CEO: How We’re Thinking About New SkyMiles Changes

Oct 12 2023

CEO Ed Bastian reported that they are “getting good feedback” from customers and that they “had too many changes rolled out at the same time” and that’s why they needed to go back and “reassess” the planned rollout for new elite qualification levels.

He contends that the vitriol from SkyMiles members simply shows their “intense loyalty to Delta” and that “most everyone agrees” Delta needed to make changes because they have more premium customers than they have premium assets to offer.

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Delta’s SkyMiles Problem Is Short-Term Greed

Oct 02 2023

Delta wants us to believe that they are just trying to solve a problem – that there are too many elites for the benefits available like upgrades and club access. They have no choice! Victims of their own success!

The truth is that planned Delta changes weren’t about scarcity of benefits or too many Diamonds. It was all about squeezing customers for more American Express spend because Delta is trying to move from $7 billion in revenue from American Express to $10 billion. But they went too far.

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Delta Flight Attendant Accuses Grandparents Of Trafficking Mixed Race Grandson

Sep 30 2023

Two grandparents traveling with their 11 month old grandson were met by police on arrival in Detroit on Sunday after a flight attendant reported them for human trafficking.

They had flown in from Punta Cana, where the grandmother had spoken at a conference. Dee Dee Ohara Blizard is Black, and her husband is Japanese. And the child’s skin color looks different than theirs. That appears to have raised alarms with Delta cabin crew.

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Delta CEO Promises To Unwind Some SkyMiles Changes After Customer Backlash

Sep 27 2023

Bastian has previously said that the changes to elite status and lounge access are not the end of what members can expect (“over the next several years we’ll announce additional changes to qualification and to how a mile is awarded”). And, of course, even after those changes were announced they quietly devalued SkyMiles further by raising the price of Mexico-originating awards (one of the bets values that had remained in the program for use of miles). Mileage devaluations continue even as they talk about “modifications” to status and lounge access changes they’ve recently announced.

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Blood In The Water At Delta: JetBlue Starts Poaching SkyMiles Elites

Sep 26 2023

In Mel Brooks’ “The Producers,” Zero Mostel and Gene Wilder intentionally produce a flop on Broadway. They oversold shares in the production many times, and planned to run away with investors’ money. In the 1967 film “Springtime For Hitler and Germany” was an ironic, surprise smash hit. In 2023, Delta’s changes to the SkyMiles program are producing equal and opposite amounts of outrage.

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