Will Mandis posts video of a Delta Air Lines plane appear to pause in mid-air, and it’s striking. Some are calling the phenomenon a “glitch in the matrix.” The video is not altered.
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Delta Air Lines CEO: How We’re Thinking About New SkyMiles Changes
CEO Ed Bastian reported that they are “getting good feedback” from customers and that they “had too many changes rolled out at the same time” and that’s why they needed to go back and “reassess” the planned rollout for new elite qualification levels.
He contends that the vitriol from SkyMiles members simply shows their “intense loyalty to Delta” and that “most everyone agrees” Delta needed to make changes because they have more premium customers than they have premium assets to offer.
JetBlue Is Calling Delta SkyMiles Elites To Win Their Business
A status match campaign that only offers a match, and processes the match is… ok. But it’s also a wasted opportunity. The match needs to be as fast and seamless as possible, and then needs to follow up with the customer to help them understand and use their benefits and see why their choice to shift their business is a good one for them.
Delta Passenger Calls State Police After Locking Herself In Sky Club Restroom
A passenger in the Boston airport Delta Air Lines Sky Club locked herself in the bathroom when a stall’s handle fell off the door. Surprisingly, despite kicking and banging on the door, no one responded to her calls for help. Desperate, she pulled out her cell phone and placed a call to the police.
Delta’s SkyMiles Problem Is Short-Term Greed
Delta wants us to believe that they are just trying to solve a problem – that there are too many elites for the benefits available like upgrades and club access. They have no choice! Victims of their own success!
The truth is that planned Delta changes weren’t about scarcity of benefits or too many Diamonds. It was all about squeezing customers for more American Express spend because Delta is trying to move from $7 billion in revenue from American Express to $10 billion. But they went too far.
The Data Behind Why Delta Pivoted To Damage Control After Devaluing SkyMiles
There was a 352% increase in negative online commentary about Delta following their announced changes, and that’s compared to the week of the Delta diarrhea plane.
Delta Flight Attendant Accuses Grandparents Of Trafficking Mixed Race Grandson
Two grandparents traveling with their 11 month old grandson were met by police on arrival in Detroit on Sunday after a flight attendant reported them for human trafficking.
They had flown in from Punta Cana, where the grandmother had spoken at a conference. Dee Dee Ohara Blizard is Black, and her husband is Japanese. And the child’s skin color looks different than theirs. That appears to have raised alarms with Delta cabin crew.
How Delta Air Lines Will Keep Their Best Customers From Defecting
What Delta forgot about its customers, but has since been reminded: if a frog is placed in boiling water, it will jump out immediately. However, if the frog is placed in tepid water that is then brought to a boil slowly, it will not perceive the danger and will be cooked to death. You’re the frog.
Delta CEO Promises To Unwind Some SkyMiles Changes After Customer Backlash
Bastian has previously said that the changes to elite status and lounge access are not the end of what members can expect (“over the next several years we’ll announce additional changes to qualification and to how a mile is awarded”). And, of course, even after those changes were announced they quietly devalued SkyMiles further by raising the price of Mexico-originating awards (one of the bets values that had remained in the program for use of miles). Mileage devaluations continue even as they talk about “modifications” to status and lounge access changes they’ve recently announced.
Blood In The Water At Delta: JetBlue Starts Poaching SkyMiles Elites
In Mel Brooks’ “The Producers,” Zero Mostel and Gene Wilder intentionally produce a flop on Broadway. They oversold shares in the production many times, and planned to run away with investors’ money. In the 1967 film “Springtime For Hitler and Germany” was an ironic, surprise smash hit. In 2023, Delta’s changes to the SkyMiles program are producing equal and opposite amounts of outrage.