Tag Archives for delta air lines.
Delta held a ribbon-cutting for the terminal 2-3 headhouse at LAX today. It opens to passengers April 20.
There was something striking about the event. The audience was well-masked, per federal regulations. Los Angeles Mayor Eric Garcetti and Delta CEO Ed Bastian? Not so much.
Delta is known for buying only planes from foreign manufacturers. If they buy Boeing, it’s used. But proving that Boeing will sell to anyone, and Delta will buy anything if it’s cheap enough, Delta Air Lines is reportedly in talks for 100 Boeing 737-10 MAX jets in a deal that could be announced in the coming weeks.
Delta poached JetBlue’s Head of Revenue and Planning in January. Scott Laurence was JetBlue’s architect of the “Northeast Alliance” with American Airlines before becoming Delta’s Vice President of Network Planning.
It was a shocking move. The knowledge he was taking with him of American-JetBlue strategy sent shockwaves. It’s the alliance between American and JetBlue that sets up the two to compete against Delta. The Department of Justice, in part at Delta’s behest, is suing to stop it. And Delta poached one of the key insiders who could help in that fight. And then… in February Laurence was gone from Delta.
American Express is sending out targeted offers – at least to Platinum cardholders, although possibly to customers with other cards – encouraging them to status match to Delta SkyMiles.
Status will last through August 31 and they will give you a level higher than what you currently have with a competitor.
Police bodycam footage has been shared online of an officer removing a passenger from a Delta flight prior to departure over mask non-compliance.
Usually we see cell phone video from other passengers of someone being taken off the plane. Rarely do we see what happens before that – the discussion between officer and cabin crew – or after, when the passenger is back in the police vehicle or finally at the police station.
On February 3, a black woman flying Delta from Atlanta to San Francisco was asked to move to the back of the aircraft in order to make two white women more comfortable, giving them extra space in their row.
Delta CEO Ed Bastian as an op-ed in the Washington Post advocating for a federal No Fly List for ill-behaved passengers. What’s striking about the piece is how dismissive it seems to civil liberties concerns and the rule of law, and how little self-awareness there is over steps Delta itself has failed to take to address the problems their crew face in the air. The No Fly List probably won’t make much difference in any case.
I’m strangely fascinated by a business class passenger who flew Delta from Turks & Caicos to New York JFK on Monday evening, February 14. You’ll see the passenger with feet up on the bulkhead.
Where it really gets interesting is the dexterity with which they used their feet to control the seat back entertainment system. A reader took video of this skill, and I can’t look away.
A man on a Delta Air Lines Salt Lake City – Portland flight on Friday removed the plastic covering from the emergency exit handle on his aircraft and tried to pull it. He wasn’t going to actually succeed in opening the exit door of the pressurized cabin, but his unruly behavior got him arrested.
It turns out his goal wasn’t trying to open the exit door at all. The whole thing was a ruse to attract attention.
Delta filed its SEC 10-K and buried in the 272 pages are several interesting tidbits about the SkyMiles program.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
