Tag Archives for delta air lines.
Delta Air Lines is considering an order for 20 Airbus A350-1000s, the largest aircraft that Airbus is currently producing. These may be the planes that Qatar Airways was going to buy, before Airbus cancelled their purchase agreement in a spat with the Doha-based carrier over paint.
Getting into a Delta Sky Club these days requires waiting in line like its the U2 Joshua Tree tour in 1987 or a Best Buy Black Friday doorbuster. At New York JFK terminal 4 things are even worse: the China National Highway 110 traffic jam of 2010, which is to say being a Sky Club member in 2022 is akin to Beatlemania – or living your life queueing as though you’re French.
Delta customers have clearly gotten the word that if they want a seat in the club, they need to show up at the airport early, even before the Sky Clubs open.
In March 2019 Delta CEO Ed Bastian said the airline would offer free wifi within “a year or two.” They needed to ensure they had enough bandwidth for everyone to use it, since not charging would mean far greater usage.
Delta’s plan has taken further shape. Domestic ViaSat-equipped aircraft (the ones that have enough bandwidth to support this) will get free internet early next year.
A Delta Air Lines passenger shares what happened when they rang their flight attendant call bell to ask for a drink while flying from Atlanta to Boston recently.
Seated in extra legroom coach, which offers free cocktails, they asked for a Jack Daniels and Coke during the drink cart pass through the cabin. Half an hour later they wanted another drink so they pushed the button about their seat. It lit up. About five minutes later a crewmember showed up and declined their request.
Transatlantic airfares have been exceptionally high in all classes of service. I haven’t seen much like premium economy (think: domestic first class plus a foot rest) at reasonable pricing until now.
Delta and its partners are offering roundtrips starting at $860 for premium economy between October and May, a wide period of time that includes peak travel periods. And it’s available from numerous U.S. cities to several cities in Europe and back.
Delta Air Lines is conducting a test boarding planes using two jet bridges at the same time. This way they can get twice as many passengers onto the aircraft at once, making the boarding process go faster.
If adopted, in the future this could mean a single jet bridge that splits off and then boards passengers through two different doors on the aircraft. For now they are using two gates next to each other to accomplish the feat. Since Cincinnati is a much smaller station for Delta than the hub it used to be, they have extra gate space to allow this kind of test.
Just because you can finally make it inside the club, doesn’t mean you’re able to stay. You may need help with a reservation. On Friday afternoon Delta didn’t have any staff to assist with reservations in their main New York JFK club.
That means guests had to leave the club to go into the terminal looking for help with a reservation, such as changing a flight in the event of a delay or cancellation. And I learned something new about the Delta Sky Club lines. There’s a way to skip the velvet rope.
For twenty years I’ve been writing that every article on how to get an upgrade is wrong. There’s no secret phrase like ‘revenue management’. And ‘dressing nicely’ doesn’t usually matter because upgrades with most airlines are based on an algorithm – that may take into account (for instance) your frequent flyer status and the fare you paid.
Then a Delta Air Lines gate agent goes and does this: holds a “dance off” at the gate for an upgrade. And I start to wonder whether everything I’ve ever written about upgrades is wrong?
Lines to get into Delta clubs are a phenomenon unmatched by other airlines. New York JFK seems to be the worst. In fact things are so bad there are reports of the airline bringing food out to passengers they’re waiting so long.
Two days ago there was Delta business class award space to Zurich and now there’s space from New York JFK to Amsterdam and from Salt Lake City to both Paris and Amsterdam in business class for two passengers for January through March.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
