Tag Archives for delta air lines.
In January the doctors said McSorley needed to have his affairs in order – but also to “always have hope.”
A Delta agent said, “We got you. No matter what, we have you.”
The Hill has named the Top Lobbyists of 2019 who “stand out for delivering results for their clients in the halls of Congress and the administration.”
This list includes all 3 major legacy airlines (but no smaller airlines) and the major airline industry lobby shop’s represenatives, too.
American Airlines has said that they believe their path to profitability is doubling down on their current approach which hasn’t worked so far. They should be changing their approach to invest in better service and a better product, especially domestically and in economy, and to build up their route network in key business centers, because that’s how they’ll grow the key profit center of their business – co-brand credit cards.
Airline President Glen Hauenstein says the model works like this: Fly Delta -> like the experience -> join Delta programs -> like them even more.
They believe the “relevance of [their] offering and how much people like you” determines allegiance and spend. The implication is that brand experience and scale matter more than value proposition of the card.
I’ve been a frequent critic of American Airlines, and that’s largely because I believe no U.S. airline has greater potential to be better than it is today than American. I’m also frustrated with many things about its loyalty program, AAdvantage, but when I sit down to compare AAdvantage to the programs offered by United and by Delta it actually comes out ahead. Here’s why.
She says that her seniority meant she was earning $250,000 a year as a flight attendant and that Delta just wanted to replace her with someone cheaper and younger and she says “her bosses dismissed her for taking a carton of milk off a plane after her line manager gave her permission.”
Reportedly her termination was for “improperly pa[ying] a co-worker to work her position and later fail[ing] to work at her designated position on a different flight. She was also accused of stealing aircraft items for personal use and spiking her coffee with alcohol during a flight.”
Delta flight 405 from Paris to Boston arrived 34 minutes early on Sunday – despite pushing back 15 minutes late. That wasn’t the only thing notable about the flight, however.
Reading through the terms and conditions of Delta’s flash sale offering business class to Europe for just 98,000 miles roundtrip, I stumbled across something unusual in the terms and conditions that’s sort of scary.
Delta Air Lines is a fierce competitor. They play hard ball, whether it’s with politicians, with airlines they’d like to partner with, or with customers. I’ve said before that in a 50-50 deal, Delta takes the hyphen.
Sometimes a pop up lounge is meant to serve a member base where they find themselves during a peak period, sometimes it foretells a future club location.
There isn’t just one pop up lounge strategy, so it’s difficult to know exactly what Delta is doing here, but they’ve run a series of pop up SkyClubs at some smaller market airports.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
