denied boarding

Tag Archives for denied boarding.

American’s New Denied Boarding Bidding System May Turn Out To Be A Bait And Switch

airline ticket
Jan 31 2020

American has a new bidding system for customers to volunteer for denied boarding compensation. The goal is to hold down costs by getting customers to state up front how much they’ll accept for a bump, and the airline started holding people to their bid amounts rather than paying everyone the highest amount necessary to get enough volunteers.

One problem with this system has been customers placing their bids without knowing how long it will be until the next flight they’re able to get on, so it’s not really possible for a customer to know in advance what amount they’d accept for inconvenience. American is testing a new approach to showing customers flights when they’re volunteering, but there’s a pretty big catch.

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American Airlines Has a New Cost Saving Approach to Bump Vouchers When They Oversell Flights

airline ticket
Nov 12 2019

Back in the spring American Airlines started soliciting volunteers in advance to be bumped off of oversold flights, asking what the lowest amount each would take in travel vouchers in exchange for traveling on another flight.

Now they’ve taken things a step farther keeping denied boarding compensation amounts secret, even in announcements at the gate.

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