Tag Archives for flight attendants.
The American Airlines flight attendants union is in contract negotiations and is proposing to make schedules and quality of life worse for all crewmembers hired after the contract is signed.
If adopted, the union’s proposal would require new employees to sit on ‘standby’ to pick up trips for three years, effectively making them work in service of better schedules for all existing flight attendants.
Last year former APFA President Bob Ross was found to have misappropriated funds while running the union. An arbitrator’s award covered charges he billed a family vacation to the union credit card, improperly billed his personal furniture (and bedding and even toilet paper) to the union, and of having the union pay for a personal office he wasn’t entitled to among other alleged misdeeds.
Ross filed suit to overturn the arbitrator’s judgment, arguing first that he shouldn’t be singled out among past union Presidents for financial impropriety, and then that the accusations against him are all part of a plot for Sara Nelson’s AFA-CWA to take over the union.
Delta Air Lines will be sharing the names of flight crew with passengers a day in advance of travel. Passengers will be able to recognize crew for their service. Even though it’s only first names, crew can opt out, and only positive comments will be passed along, a union trying to organize flight attendants at the airline is blasting the program.
The Association of Flight Attendants has told its members to prepare for a strike vote. This riles up the members, and makes it sound like the union is militant, when in fact they’re continuing to negotiate with the company and if all continues to proceed apace they won’t end up in a strike.
This is the union playing politics with its own members, not against the company.
The union reported at the end of last week that they’ve come to an agreement over how to handle flight attendants who ‘sell their seniority’ (a group known as ‘the cartel’) offering up their trips to more junior crew in exchange for cash ($200 on average) or other favors.
Pilots have a lot more sway at airlines than flight attendants. It’s harder to become a pilot, in part because government regulations make doing so time-consuming and costly. That makes it hard to replace pilots. Pilots also have a lot more say over an airline’s operation, so can slow it down dramatically.
Those are important reasons why pilots are paid more. They receive better benefits. And their life on the road often features better hotels, better ground transportation, and higher meal allowances. Is that… fair?
British Airways is seeing low customer satisfaction scores and testing increased flight attendant staffing on its worst-performing routes to see whether or not that moves the needle.
United Airlines wants flight attendants to greet customers and thank them. They want cabin crew to offer to hang coats in premium cabins and offer pre-departure beverages. And they don’t want crew gossiping loudly in the galley.
If the airline’s flight attendants can do this, United believes they will earn a revenue premium since they argue that research suggests “service is more important to customers than price.”
A little over a year ago United Airlines fired two senior flight attendants who were union leaders. A junior crewmember reported their mask violations, and then the two senior crew solicited false conduct reports against the junior flight attendant in retaliation. United uncovered this, and had no choice but to fire the union reps.
It turns out United fired six senior flight attendants for bullying junior crew. And the six flight attendants are suing for age discrimination.
The airline wants to prevent a mass exodus of staff when they need those staff most. So they impose penalties for using sick time at inconvenient times even when someone is sick (and likely to get customers sick, too). In years past sick calls with documentation were excused but under the point system, they aren’t.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
