Tag Archives for flight attendants.
Flight attendants union head Sara Nelson was the guest on the Airlines Confidential podcast this week. She shared the story of getting involved in union activism after 9/11 and said that “the biggest complaint I heard from flight attendants was ‘I didn’t feel seen, I didn’t feel respected’” and said that people didn’t realize that there were unions then. By her own standard then, she’s failed her members.
Always and everywhere poor service delivery is because of management not because of flight attendants.
Delta made international headlines, having to tell candidates for flight attendant roles that they need to wear underwear when showing up for an interview. It turns out that the airline is doing a lot more judging by appearance at hiring events.
Five Air India flight attendants were jailed at Zurich airport after arriving without the mandatory Crew Member Certificate.
Over the past week, two separate Air India flights brought in crewmembers – and across the two, five flight flight attendants were affected – four arrived without any CMC while the fifth carried an invalid version of the document, issued under Air Vistara
Lufthansa keeps making strange decisions with the interiors of its aircraft, and not learning from the experience of other airlines. They’ve crammed so many seats into their Airbus A320neo aircraft that there’s virtually none left for the galley – and this leaves them to seat a flight attendant on a folding chair.
United Airlines is requiring flight attendants to give them at least 8 hours’ notice that they’re sick, or else risk discipline (including termination). Their union just lost a grievance against this policy, so it continues.
American Airlines is putting flight attendants through a de-escalation training, but not the kind that United crew went through after the David Dao passenger dragging incident to try to reduce customer conflicts. This is to try to reduce conflict between flight attendants themselves.
Dispute resolution training is required for anyone in the union to file a grievance, and since none was ever scheduled, no one at the Association of Professional Flight Attendants can file any grievance against the airline on behalf of a flight attendant.
Formal charges have been filed by one of the American Airlines flight attendant base Presidents against their union President, Julie Hedrick.
These “Article VII Charges” allege ‘willful violation’ of the union’s constitution including improper use of union funds for personal enrichment.
Fijian authorities have launched a formal investigation into an alleged theft and serious sexual assault involving three Virgin Australia crew members who were on layover in Nadi. The incident reportedly took place on Tuesday evening after the crew visited a nightclub in the Martintar area.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
