Tag Archives for flight attendants.
United Airlines is changing how flight attendants deal with drunk passengers onboard. Effective May 1, two flight attendants both have to share the judgment that the passenger is over the line. That will trigger collaboration with operations and the airport to handle removal of the customer from the aircraft
Southwest Airlines is known for the games people play to secure the best seats, because the airline doesn’t assign seats – it’s first-board, first-served. That’s changing next year, and it’ll throw a crimp not just in passenger shenanigans angling for extra space, but flight attendants doing the same thing too.
An American Airlines flight attendant announced a new federal law this on Monday on board a trip from Charlotte to Des Moines – claiming they’re being required to vigorously enforce cell phones in airplane mode while onboard the aircraft.
The U.S. economy appears to be slowing. And airlines are especially vulnerable. Businesses cut back on travel spending. Consumers see most leisure travel as discretionary. There’s been some pullback in airline schedules, and some lower fares in the market.
Flight attendants for United Airlines are allowed to drink while on duty in certain circumstances. So are flight attendants for Air Canada.
Effective June 9, American says they will begin to pay attention to cabin appearance (but to achieve this they need planes to have more time on the ground for cleaners to clean). They will care that catering is loaded. They will care that flight attendants follow service standards.
Southwest Airlines just laid off 15% of its corporate staff, letting workers go for the first time in its history. But they’re not done with cost-cutting. They revealed inside the company today that they will be closing two flight attendant bases – in Austin and Fort Lauderdale. In January, the company cancelled employee rallies. Maybe these weren’t the best way to engage staff and drive the culture, but there’s not a new plan to replace them either. And the messaging was that this is part of cost-cutting in the important “fight to return to excellent financial performance” which they plan to do by “enhancing efficiencies, and capturing value throughout the Company.” Southwest CEO Bob Jordan Southwest isn’t done cutting personnel costs, though. In a memo to employees today, the airline announced that they will eliminate…
Flight attendants union head Sara Nelson was the guest on the Airlines Confidential podcast this week. She shared the story of getting involved in union activism after 9/11 and said that “the biggest complaint I heard from flight attendants was ‘I didn’t feel seen, I didn’t feel respected’” and said that people didn’t realize that there were unions then. By her own standard then, she’s failed her members.
Always and everywhere poor service delivery is because of management not because of flight attendants.
Delta made international headlines, having to tell candidates for flight attendant roles that they need to wear underwear when showing up for an interview. It turns out that the airline is doing a lot more judging by appearance at hiring events.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
