Tag Archives for marriott.
A Marriott Ambassador member, who spends over 100 nights and $23,000 a year with the chain, reports returning to their room to find housekeeping there – and the cleaner brought her boyfriend.
An Autograph Collection hotel in Detroit – the Hotel David Whitney – is playing an interesting game with denying elite breakfast benefits to guests, and it underscores just how confusing and messy the Marriott Bonvoy program has become.
Are they figuring that very few will keep track of whether it’s a designated week to earn points? That’s certainly an interesting experiment in marketing – to see whether the announced partnership and linking gets most of the juice, or whether there’s significant uplift in spend during weeks members can earn 100 points.
, since Marriott now identifies as mid, they needed another brand to carry the moniker: Project Mid-T, a lower-end Fairfield. Under CEO Anthony Capuano, “Marriott” doesn’t need to stand for anything, they just need to prop up room count. And Mid-T is perfect to counteract rooms-growth Low-T.
Marriott Homes & Villas is a place to book homesharing stays. They aren’t a platform like Airbnb, where owners list directly. Instead they source inventory from other platforms like Vacasa, earn a commission, and rebate part of that back to you.
They’re celebrating their fifth anniversary and have a pretty great offer for Marriott elites: 50,000 bonus points…
The JW Marriott Masai Mara opened last year and by all reports has been a special place. Unfortunately guests this week experienced a different sort of adventure than the one they had planned – a life-threatening one. Although the area has experienced floods as recently as 2019 and 2020, like other properties in the area the resort doesn’t appear to have been built to withstand them.
Guest rooms were flooded, and guests nearly washed away. Without the quick action of hotel staff, many lives would have been lost.
At what point does fighting over $11 stop being worth it? I’m going to spend more than $11 worth of my time getting this addressed. Yet it will bother me more than $11’s worth for Marriott to keep the $11.
Between late check-out rules and housekeeping costs, some Marriott employees cop to lying to guests and saying there are no suite upgrades available – since it’s costly and operationally difficult to honor the benefit.
A Bonvoy Ambassador elite member reports being offered a room upgrade at a Marriott Autograph Collection hotel in Mexico under the condition of signing a non-disclosure agreement, highlighting a series of controversial practices and policies by Marriott in the region.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
