Tag Archives for marriott.
A Bonvoy Ambassador elite member reports being offered a room upgrade at a Marriott Autograph Collection hotel in Mexico under the condition of signing a non-disclosure agreement, highlighting a series of controversial practices and policies by Marriott in the region.
An American Airlines passenger was stuck overnight in Charlotte, and booked a room at the Charlotte Marriott City Center since he was a Bonvoy Titanium member.
He went to bed. It turns out that the self-closing door wasn’t working quite right, and didn’t close all the way. It wasn’t locked.
A Marriott Bonvoy lifetime Platinum member’s reservation for a stay during the solar eclipse was cancelled by the Residence Inn in Akron, Ohio without offering the compensation guaranteed by Marriott’s “Ultimate Reservation Guarantee,” highlighting a broader issue of hotel chains not enforcing standards, especially during high-demand events.
Points are the great equalizer in travel, giving the proletariat access to luxury accommodations previously reserved for the bourgeoisie. Yet The Socialist hotel in Copenhagen will not be honoring Marriott Bonvoy points reservations. Guests are being moved to the far less interesting Copenhagen Marriott.
Marriott Platinum, Titanium, and Ambassador members receive free Cathay Pacific silver status for a year.
Both chains report that 78% of their revenue comes from the U.S. Their international footprints are smaller than you’d think!
Marriott has more than twice as much booked liability for hotel award night redemptions as Hilton. But that does not mean “Marriott’s loyalty program generated a far higher total volume of rewards for members than Hilton’s did” since Hilton pays hotels less when members redeem than Marriott does.
Marriott is out with its first promotion of the year. Registration is required to earn 1,000 bonus points per night and double elite qualifying nights on paid stays.
Last summer we learned that Marriott would replace Hyatt as MGM’s partner. Now the benefits of the partnership are being detailed, for when MGM properties become bookable as part of Marriott Bonvoy “early this year.”
Marriott’s transition to reset member expectations away from upgrades to suites, and to shorten the time period for upgrades, is now rolling out.
When I stay with Hyatt, I regularly receive a survey after I’ve checked out. I rarely do with Marriott. I’ve just learned why: Marriott won’t send a survey to a guest that’s completed one within the past 60 days.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
