Tag Archives for minibar.
The Aria Las Vegas charges guests so much for water that it strikes down a fundamental precept in economics that has held for 150 years. As one guest writes to me, a bottle of water in the room there costs $26!
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I asked Hyatt about the Andaz Scottsdale providing only complimentary water as their free minibar offering, and charging for other non-alcoholic beverages and for snacks. They told me that the brand is rethinking its minibar offering, and in the meantime “properties can determine what minibar selections are offered on a complimentary basis.”
However they’ve since followed up to clarify that – in fact – it turns out that this flexibility is only meant to apply to “the specific types of non-alcoholic beverages and snacks that reflect their destination” and they are still requiring “items beyond complimentary water.”
Hyatt’s Andaz brand launched 15 years ago, and first gave us the Andaz Liverpool Street in London, the Andaz West Hollywood, and Andaz 5th Avenue in New York. One of the core elements of the brand has been that non-alcoholic beverages and snacks in the room are complimentary. That’s no longer the case.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
