Mar
17
2022
A reader made a points advance reservation at the Sheraton Kauai 34 days prior to check-in. They were quoted 200,000 points for a 5 night stay. They transferred points into their account, and more points were earned so that there were a total of 234,000 in their account. They were confident everything was in place.
However 11 days prior to check-in they receive a notice that their booking would be cancelled if they didn’t move more points into the account. They weren’t told how many they needed, and Marriott cancelled their Hawaii vacation.
