Tag Archives for seat back entertainment.
One Delta passenger shared a photo of a woman whose big jacket was tied around her seat back – taking up space from the passenger behind them, and covering that passenger’s screen.
Coach seats can be uncomfortable, and a bit of extra padding is clever. Using your jacket for back comfort is actually an ingenious hack – except it takes away comfort from the person seated behind you.
American Airlines spent years ripping seatback entertainment screens out of domestic aircraft and telling passengers their phones were good enough. Now its customer chief says “stay tuned,” suggesting one of the airline’s most visible passenger-experience mistakes may finally be getting reversed.
American Airlines may finally be ready to bring back seatback TVs. That would reverse years of stripping screens from much of its fleet, and it comes just as the airline faces pressure to upgrade a Wi-Fi product that once stood out but has since been passed by rivals.
Vasu Raja is headed to United to work on monetizing passengers through inflight advertising, but that’s not the part of this story most people are getting wrong. The real mistake is the narrative about his tenure at American: he became the face of a broader strategy signed off at the top, and American’s ongoing struggles long outlasted— and outgrew —the distribution fight he was blamed for.
A Los Angeles-bound Delta Air Lines passenger was spotted using their toes to control their entertainment screen. She was seated in first class at bulkhead on flight 2830. from Seattle on Saturday.
A Delta Air Lines first class passenger on a trip from Seattle to Detroit watched another customer in the cabin get mad – and take matters into his own hands – when his seat back entertainment screen wouldn’t work.
Delta Air Lines CEO Ed Bastian announced a partnership with DraftKings at his CES speech in Las Vegas back in January. Since inflight gambling is illegal, I assumed this would mean earn Deltaing SkyMiles for sports betting through DraftKings. After all, you can earn Marriott points with BetMGM already today.
However Bastian actually said that they would integrate DraftKings into their inflight entertainment system.
United Airlines passengers were greeted with a stark message on their seat back entertainment screens when they boarded a recent flight to Chicago O’Hare. The airline’s message to its customers: BITE ME, or rather every seat back screen showed the greeting: “Welcome aboard flight BITEME1 to Chicago.”
United Airlines has been adding seat back video screens to planes, and they’re planning to put the fastest internet in the sky on board – Starlink – starting next year. This is great for customers, but it’s all part of a plan to monetize the eyeballs of customers sitting on their planes.
Let’s check in on how that’s going.
A Delta Air Lines first class passenger can’t decide to watch on the carrier’s seat back entertainment system, so they keep flipping through the channeles. With. Their Feet.
Sitting in the first class bulkhead, they have one bare foot propped up against the bulkhead wall, and the other foot moves between the wall and swiping left with their toes.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
